Spoiled Lady

12/29/2007 Posted by pjohnson2524

my daughter got married in 2001 and we bought her dress from spoiled lady and had to have alot of alterations done, we were very pleased with them. They did excellent work on her dress and you could not tell that it had been altered. They treated my daughter like she was a princess everytime that we went into the store. I had no clue that you needed to wear certain types of bra's with different dresses and they showed us everything that we needed as well as having jewlery on hand to compliment the gown. When people write negative remarks they need to understand that other people are looking at this information and should think accordingly. My friends daughter is getting married in Sept and almost didn't choose this store because of things that were said about the alterations. I'm sure glad she called and asked me about them. Everything with this store was great, there gowns are very high class and the customer service is great. Thanks for a wonderful experience. Paula Johnson

12/12/2007 Posted by jnjgrider

I read the lady who was dissatisified and was in awe!!!! I planned my whole wedding , dress..invitations...favors etc with Dee and never once felt like I was being treated hasty and sweety if you go to Nashville those "expert" seemstresses cost over $100 so I understand why you would be upset but did you stop to think that it could be your attitude??? just wondering not trying to be hasty... but to all up and coming brides Go here I went all over Nashville Franklin Brentwood etc... and the reason that i chose them was because of the customer service there are always going to be people who make it a habit of finding something to complain about so go in and make your on opinion and I'm sure you will recieve the great quality and personal service that I did and what and amazing Wedding we had thinks to Dee and her staff!!!!!!!!!!! ~~~Jessie, Spring Hill, TN

09/04/2007 Posted by lbd32

I recentley went into the Spoiled Lady to look around, and was very satisfied with the employees and customer service. They were more than willing to help, and let me try on several dresses. I found my dress and bought it that day. They pinned my dress and I picked it up the following week. My alterations were fine and they didn't charge me any extra to steam it expressing this was a service they offered for their customers. I had only been to one other bridal shop in Nashville and they were going to charge me over 100.00 for the alterations and then additional for the steaming. I highly reccomend this store to any bride who is looking for personal service.

1 out of 1 people found this review helpful

08/06/2007 Posted by sweet_nessa79

Be warned-they have GREAT prices on their dresses and alterations. Go ahead an order your dress, but DO NOT, i repeat, DO NOT have your dress altered by their "expert seamstress." I was 1 of 9 bridesmaids in a wedding, and over 1/2 of us were unhappy with the alterations. I needed a strapless dress taken in from the front. Instead of taking it into the seam that was already in the area, they did the darts on the side between the breast and underarm, causing it to look like you had a misshapen breast! also the dress was too long, even tho i took my shoes and stood there to be measured . The worse part of my exp. with them is that when i called to express my dissatisfaction, Dee (manager or owner) proceed to tell me it was my fault somehow that they did such a poor job. When she said there was nothing they could do about it anymore, i told her that she could offer me a refund, or at least a partial refund ( i paid $20) and she yelled at me, saying she would NOT be giving me a refund, because i could have told them sooner and they would have corrected the problem. I live in an hr away. I told her i couldnt drive there to drop it off, and then return to pick it up. Her attitude about it was just oh well - thats your problem. she did say that she "would" have offered to drive here to pick up the dress, but therefore cant offer to give me $10 back. I had to pay an additional $20 for another seamstress to correct the problem.In conclusion-if you want to be treated with poor customer service, then this is the place for you. i say, go with another place that will stand by thier service, and not let $10 get in the way of a happy customer or an unsatisfied customer that will post nothing but negative feedback on sites as such:) oh & the tuxedos are not any better! buttons were falling off. Of course Dee didnt like that i brought this to her attention too, & dismissed it saying they rent them from another place. i suggested they double check B4 a customer takes them home.

Pros: Good prices on dresses compared to David's Bridal

Cons: Poor service from management and incompetent staff

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