Darlene's Kakes

01/25/2008 Posted by lilbmer

Ordered a cake for a surprise and THEY DID NOT DELIVER!!!! THEY CHARGED MY CARD AND DID NOT DELIVER THE CAKE!!!!! HORRIBLE!!! UNTRUSTWORTHY

11/21/2007 Posted by sbjb4eva

this place is wonderful. i ordered a cake, on the day before i needed it, which i thought might be a problem, but not for these guys.. they were wonderful. they were extremely considerate, they helped me figure out exactly what i wanted. the cake was delivered to my school, on the day of my birthday. it had all my friends names on it, and balloons, and conffetti. it came with a huge bunch of balloons that complimented the cake colors perfectly. the cake was light and moist, yet the the icing was thick and rich. it was just a wonderful expirience. i would most definately continue to use them for all my cake needs. i just glad they they are so accomidating, and friendly people.!!!!!!

Pros: they are quite accomidating

Cons: the owner kinda talks fast.

11/08/2007 Posted by mjoym2

My manager specifically requested a light and fluffy Red Velvet cake with Cream Cheese Icing for her birthday. I contacted Darlene's Bakery and a gentleman answered, I specifically requested Red Velvet cake and before I could say "with Cream Cheese Icing" he said it for me. At that point I was confident that the cake would be prepared pearfectly to our specifications. We booked a conference room at work to hold the birthday celebration but after tasting the cake we realized that the cake was not fluffy and light and the frosting was super sweet and bright white unlike cream cheese icing that should have had an off white color with. We were all disappointed and in a workplace where cakes usually disappear this one just lingered. I contacted Darlene requesting some satisfaction and all she would say was that she specifically remembers making the cake correctly with Cream Cheese icing, and that I should have called her back immediately so that she could have made a new cake right away. Then she said that she could not give a refund and that she was very sorry. So is she saying that we should stop the celebration and pack up the cake to return it to her and postpone my managers celebration so that she can prepare a new cake. I think not!!! In the future we will travel a few extra miles and get a good cake from a local grocer or a shopping club. We will never go back to Darlene's Kakes! She is rude and not customer friendly. Service is poor at best and the decorations are inferior to my 7 year olds art work. The owner was not as sorry as I was. I will now have to purchase a new cake and pay out of my pocket to make up for this disaster.

Pros: Convenient

Cons: Poor service, disappointing cake, wrong frosting

08/23/2007 Posted by lp37220

I was recommended Darlenes by a friend of mine who orders the petit fours at every occasion that she can. I called and had them make about 20 for a lingerie party I was hosting and asked them to put some cute panties/bras on the cakes. Well, they did exactly what I asked, but the "art" was a little sloppy along with the icing of the cakes. I think I could have done a better job, but they are HUGE, taste awesome, and not expensive at all. I would recommend them just because you can't beat the way they taste. I will go back, but I would be very afraid to have a wedding cake or anything like that done there!

Pros: cheap, good cake

Cons: sloppy icing and art

07/07/2006 Posted by marygraceschulz

Darlene's makes the best tasting cakes and frosting around, and a fresh, traditional bakery is a rare find in downtown Nashville. The decoration on the cake is not great, a little amateurish. Don't count on on-time delivery. If, like me, you were ordering for a crowd at the office, tell them the meeting is at least an hour and a half before it actually takes place. Don't be scared off by the appearance of the shop; it's untidy but clean. When HG Hill opens their new urban grocery in the Viridian later this year, competition may improve things here. All in all, it's a little rough around the edges, but the taste makes it worth the hassles.

Pros: Taste, freshness, downtown location

Cons: Unreliable delivery time, cake decorating skill not great

03/17/2006 Posted by katiet10980

I'm from Wisconsin planning a trip to Nashville, sisters birthday, I want to surprise her with a cake. The hotel recommended Darlene's Kakes. Called, spoke with a man who said they could deliver, a $5.00 charge, no problem. call back no answered, left a message no one ever called me back, so I call again. I spoke to a sweet woman who seemed clueless. She told they could deliver my cake then got confused when I was asking about cake decorations, but we managed. I told her on the Web it says something about a box party with balloons, she was confused went to go get someone else. Comes back, they can no longer deliver for me! What?! I'm from out of state want to do business and you treat me this way. I would never call this place again or recommend it.

10/23/2005 Posted by angelastone

I had the good fortune of dealing directly with Darlene this past week and was very, very impressed. She went above and beyond the usual level of customer service and was incredibly helpful in getting a special delivery cake done on very short notice. The recipient said the cake was one of the best she'd tasted in a long time and I was blown away with the willingness of this business to put customer service at the top of its priorities. I would highly recommend giving Darlene's Kakes a try.

06/24/2005 Posted by jmabe

I had a cake from Darlene's at an office function. The icing was cream cheese with chocolate cake...it was SOOOO GOOOD!!!! I CRAVE THESE CAKES NOW! I can't wait to get one for my daughter's birthday!

Pros: Delicious

Cons: A little hard to find

04/02/2005 Posted by nashnative

We picked up our son's 1st birthday cake, and after paying 50+ dollars we were very disappointed in the outcome of the cake.....splotchy icing, cracks all over cake. When my husband returned to have it "repaired" Darlene was NASTY to him. She refused to fix or give a refund. She even told my husband that SHE was the customer, he was not?? She told her manager he would have to pay us out of his own pocket if we were to get a refund. She had 2 other customers in line who cancelled their orders after watching how this business owner dealt with customers. Also, we had the "smash" cake in the car, so we got to taste it, NOT GOOD. We ended up going to a local grocer who made a better cake than this. Hope this helps!

Pros: poor customer service, pricey

06/06/2002 Posted by brad_balmer

I work downtown and I love the convenience of ordering and picking up the cake on my way to the parking garage. The cakes are always fresh and very creative. I'd reccommend Darlene's Kakes for office parties or special events around the home! They are always a big success at our house!