05/06/07

Great Staff

by frankd43

The staff of the Sheraton went out of their way to be polite and helpful. I came to Nashville on a business trip and did not know anything about the area. The concierge, a young lady named Shannon or Sharon?, was very helpful and friendly. Same goes with the front desk staff. The hotel is very nice and clean. However, the staff is what really won me over!

• Pros: Nice employees

04/22/07

I felt like a family member

by dsnyder1976

I stayed at the Sheraton Nashville Downtown location over the weekend. I have never felt so welcomed at a hotel in my life! The staff really seemed to care about my trip, my stay, and my interests. The front desk clerk asked how my flight was, the concierge printed out maps of the local points of interest and directions and had great suggestions for dinner, and the staff in the restaurant was very attentive as well. As for the hotel itself, they are remodeling it but it didn't disturb me at all. They said that they will have a Starbucks in the hotel next week. Bad timing on my part! :( All in all, I had a great stay and I look forward to coming back to Nashville and staying at the Sheraton again!

• Pros: THE STAFF, sauna, and the beds
• Cons: Missed Starbucks by two days!

01/20/07

Would rather sleep in a box.

by lsiniard

Will never stay here again. People were rude to me and the 200 a night room looked like a room at motel 6. Dont waste your time or money.

• Pros: none
• Cons: all

Comfortable hotel for hard-working business travelers and leisure guests looking to relax.

by Nathan Stull

In Short
Rooms feature a large desk and Sweet Sleeper bed with a custom plush-top mattress, fleece blanket, duvet and five fluffy pillows. There's also a two-line phone, voice mail, data port, safe, cable TV, hair dryer, iron and minibar. Notable amenities include a complimentary USA Today, pool and fitness center. Full dining facilities offer a low-carb menu, room service and to-go snacks.

09/28/02

Definately would come back!

by dana912

Very happy to have stayed here! All of the staff was incredibly friendly, the rooms were very clean and very comfortable! The hotel is beautiful - our stay on the 17th floor allowed us to look down on the atrium - great view! Excellent location for both the State Buildings and the entertainment district.

08/02/02

A nightmare!

by seb

Stayed there twice while son was at a 4-H convention. Elevators wouldn't work right. Some passengers thought that they wouldn't go if there was too much weight, but it was hard to get anyone to get off so that the doors would close. Sometimes the elevator would go all the way up before coming down & stopping at EVERY FLOOR! I was not able to dial my son's room from my room or from a house phone. The desk clerks insisted that he must not be there when I knew that he was. For 4 days I begged for assistance but nothing was done. Others had the same problem. My son missed a very important dinner because nobody was able to phone him or get to his room because of the elevator situation. I also thought the rooms were crummy for the price. The bathrooms were in bad shape.

• Pros: convenient location, convenient parking
• Cons: terrible elevators, old rooms, unresponsive staff