11/13/07

Response from the Hermitage Hotel

by hermitage_hotel

Dear Mr. St. John,

I am very concerned to read your comments regarding your unsatisfactory experiences in our establishments here. It seems we missed all the way around. Please accept my apologies, and consider allowing us to make things right with you. I would appreciate the opportunity to speak with you in person so that we can get things back on track. We will do whatever seems appropriate to that end.

I hope to hear from you soon. You can call me here at the hotel, 615-345-7101.

Sincerely,

Greg Sligh

Managing Director

10/31/07

HHHHHHOOORRIIIIIIIIBBLLLEEEE

by markstjohn

You will get better service at a Super 8. Trust me, this is NOT a five star hotel. Afternoon tea service-LOUSEY. A decent assortment of television channels-NOT (even Hampton Inn gives you the Premium channels). I won't even begin to lament about the abismal service in the bar. I stayed at the Union Station last time and decided to "treat" myself to a five star establishment. I was wrong. Union Station-take me back - PLEASE

• Pros: In the heart of the homeless population
• Cons: In the heart of the homeless population

05/10/07

What's all the Hype ? Sub Par Hotel

by musicjunke

This is NOT the best hotel in Nashville. Beautiful? Yes. Convenient to downtown? Obviously. Great Service? THINK AGAIN. When you pay a few hundred dollars to stay at a hotel, you expect at least good service. I've stayed at the Hermitage now on a couple different occasions, and have not been impressed (to say the least). My luggage was lost on the flight here--it was like pulling teeth to get a toothbrush/toothpaste from the concierge. Ordered breakfast...it never came. If you are a tourist with lots of time to spare, this is the hotel for you. However, not the best hotel for business travelers.

• Pros: Ambience, Scenery, Location, Historical
• Cons: Service

10/30/06

Best Hotel in Nashville

by jnjmcl

My wife and I try to stay here once every year for a special occasion. Out of all the hotels I've seen in Nashville I'd rate the Hermitage hotel the best. From the moment you arrive to the moment you leave the staff is extremely cordial. The rooms are very comfortable and ensure a relaxing stay.

I'd highly recommend going to the bar down stairs as it has a really cool 'old school' vibe to it. Not the cheapest hotel in town but the best, bar none.

• Pros: Rooms, Service
• Cons: None

Posh, historic hotel offers luxury in downtown Nashville.

by Contributor

In Short
When this decadent hotel was built in 1908, it was Nashville's premier place to stay. Now, it's a preeminent destination for discerning travelers. Visitors will find themselves added to a guest list that's included presidents, movie stars and sports legends. This property is all about a customized, personalized stay. Families are pampered with special activities and services for children, such as classes in traditional Southern table etiquette during afternoon tea.

03/11/06

Awesome

by clausic

This is a great hotel. The staff is very friendly and the rooms are very nice.

• Pros: quality, service, staff
• Cons: none

01/28/06

Fantastic!!!!!!!!!!!

by leroyneiman

By far the most the most service-oriented hotel that I've ever stayed in. Concierge service is fantastic. The food in the restaurant is to die for. The lounge even has a Sommelier on staff and he even gave me a private tour of the historic art deco men's room. Six Stars!!!!!

• Pros: Dining, Bar, Vallet

06/14/05

World class service, hotel

by billvol

Truly world class in every respect. Beautiful rooms, service that will suprise you.

• Pros: Service, Accomodations, Food

05/18/05

Perfect

by jsanders2336

My husband and I stayed at the Hermitage Hotel for our wedding night and I have made reservations again for our anniversary. I can't say enough about how wonderful our experience was here. The down comforters, plush robes, and garden tubs make for such a pleasant stay. We had breakfast at the grille the next morning, which was also excellent. I highly recommend it.

10/19/04

5 Star yes...

by hayshapi

The hotel is definitely a 5 start hotel. We checked in on Friday night. The hotel was quiet but everything was beautiful. We checked into our room and everything was clean and well layed out. The only negative thing I have to say is that the hotel is more of a business hotel as there is not much happening in the evening there. The service by each employee was flawless!