The Hermitage Hotel

11/13/2007 Posted by hermitage_hotel

Dear Mr. St. John, I am very concerned to read your comments regarding your unsatisfactory experiences in our establishments here. It seems we missed all the way around. Please accept my apologies, and consider allowing us to make things right with you. I would appreciate the opportunity to speak with you in person so that we can get things back on track. We will do whatever seems appropriate to that end. I hope to hear from you soon. You can call me here at the hotel, 615-345-7101. Sincerely, Greg Sligh Managing Director

10/31/2007 Posted by markstjohn

You will get better service at a Super 8. Trust me, this is NOT a five star hotel. Afternoon tea service-LOUSEY. A decent assortment of television channels-NOT (even Hampton Inn gives you the Premium channels). I won't even begin to lament about the abismal service in the bar. I stayed at the Union Station last time and decided to "treat" myself to a five star establishment. I was wrong. Union Station-take me back - PLEASE

Pros: In the heart of the homeless population

Cons: In the heart of the homeless population

0 out of 1 people found this review helpful

05/10/2007 Posted by musicjunke

This is NOT the best hotel in Nashville. Beautiful? Yes. Convenient to downtown? Obviously. Great Service? THINK AGAIN. When you pay a few hundred dollars to stay at a hotel, you expect at least good service. I've stayed at the Hermitage now on a couple different occasions, and have not been impressed (to say the least). My luggage was lost on the flight here--it was like pulling teeth to get a toothbrush/toothpaste from the concierge. Ordered breakfast...it never came. If you are a tourist with lots of time to spare, this is the hotel for you. However, not the best hotel for business travelers.

Pros: Ambience, Scenery, Location, Historical

Cons: Service

10/30/2006 Posted by jnjmcl

My wife and I try to stay here once every year for a special occasion. Out of all the hotels I've seen in Nashville I'd rate the Hermitage hotel the best. From the moment you arrive to the moment you leave the staff is extremely cordial. The rooms are very comfortable and ensure a relaxing stay. I'd highly recommend going to the bar down stairs as it has a really cool 'old school' vibe to it. Not the cheapest hotel in town but the best, bar none.

Pros: Rooms, Service

Cons: None

03/11/2006 Posted by clausic

This is a great hotel. The staff is very friendly and the rooms are very nice.

Pros: quality, service, staff

Cons: none

01/28/2006 Posted by leroyneiman

By far the most the most service-oriented hotel that I've ever stayed in. Concierge service is fantastic. The food in the restaurant is to die for. The lounge even has a Sommelier on staff and he even gave me a private tour of the historic art deco men's room. Six Stars!!!!!

Pros: Dining, Bar, Vallet

06/14/2005 Posted by billvol

Truly world class in every respect. Beautiful rooms, service that will suprise you.

Pros: Service, Accomodations, Food

05/18/2005 Posted by jsanders2336

My husband and I stayed at the Hermitage Hotel for our wedding night and I have made reservations again for our anniversary. I can't say enough about how wonderful our experience was here. The down comforters, plush robes, and garden tubs make for such a pleasant stay. We had breakfast at the grille the next morning, which was also excellent. I highly recommend it.

10/19/2004 Posted by hayshapi

The hotel is definitely a 5 start hotel. We checked in on Friday night. The hotel was quiet but everything was beautiful. We checked into our room and everything was clean and well layed out. The only negative thing I have to say is that the hotel is more of a business hotel as there is not much happening in the evening there. The service by each employee was flawless!

03/10/2004 Posted by javajunkie86

How could you possibly have listed Opryland(the biggest tourist trap) as second? How could you list Union Station number one? It is clear to me you have never experienced the wonderful Hermitage Hotel. I was recently there and could not be happier with the room or the service. You are treated as if you are royalty, make sure you watch your ego when you leave. This is the most romantic hotel in Nashville. Make sure you ask your bellboy for a tour, you will be amazed at the history of the hotel. Did I mention they just had a 20 million dollar restoration?

Pros: STAFF, LOCATION, ROOMS