Trumps Salon
Nashville, TN 37215-2709
Phone: (615) 385-9898
08/01/2006 Posted by southernbelle09
I have been a regular customer at Trumps for about three years now, and Don, who's done my highlights, lowlights, and cuts, has provided excellent service. However, I booked a relaxing appointment about three weeks ago with Gwen (and spoke to her directly while booking the appointment), and today (the day of my appointment) I was called by the secretary and informed that Gwen "did not feel comfortable relaxing my hair because it is highlighted." Gwen had not asked me at the time of consultation whether or not my hair was highlighted or colored and was only made aware of this because Don mentioned it to her this morning. This issue should have been resolved at the time of booking the appointment, and I am disgusted at the unprofessionalism of a salon to which I pay large sums of money for quality haircare. Some of the stylists here are excellent, but it's not worth the aggravation of the incompetent secretaries and technicians...go elsewhere (Illusions, Trim, etc.)!
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