02/07/08

Horrible Customer Service

by drewski317

I was referred here by a friend, and after several visits getting the same treatment I stopped going. They simply WILL not return a phone call, their prices seem competitive but they are so busy that they can never get your car fixed in a timely fashion. And when I confronted them about this they were like if you dont like it tough find another mechanic. On top of all of that they MISDIAGNOSED my car sent me to the Ford dealer with a supposed 100$ fix that in reality was a 950$ fix... Warning stay away from this shop... whatever money you save on his rates is not worth the HASSLE.

• Cons: Horrible Customer Service, Misdiagnosed my Car

11/20/07

Certainly one of the best in Nashville

by palmster

What a relief to find a mechanic that is honest, reliable and consistently tries to do a good job. Jeff is the very rare mechanic who actually apologizes when the bill is high and seems to want to give you a fair price every time.

09/11/07

Best auto repair experience I've had in 40 years. Totally honest and fair.

by polame

I have not had a better experience at a mechanic or auto repair shop in more than 40 years. The auto shop manager, Jeff, could not have been more informative, helpful, and honest. He checked my auto, said he could do the work necessary, but that it would probably happen again and he didn't feel he should take my money and then have a broken car again. On top of that, he refilled the oil and fluids and did the checkup labor and didn't charge a dime. If only other mechanics operated as ethically and responsibly then mechanics would have a better name. He stands out among any kind of servicemen.

• Pros: Wonderfyl experience and total honesty.

07/04/07

Nice, honest mechanic with best prices in town

by atlgreg1

I took my Grand Cherokee in to have the starter replaced (relatively minor procedure). I dropped it off around lunch, and it was done that afternoon. The price was exactly as quoted which was less than half some of the other places I called. I got to speak to Jeff for a while, and he was a very friendly guy. I mentioned I had found him on Citysearch, and he immediately started joking about the one guy who posted the bad review. Jeff is a busy guy. He has a reputation as an honest and fair mechanic, so a lot of people come to him. Sometimes that means you might have to wait a little longer, but you just have to be patient. You can't call every hour expecting an update. He will call you when he has sometime to tell you. I was very pleased with the service and will be taking my Jeep back in as it seems I will need a new catalytic converter.

• Pros: Prices
• Cons: None

03/14/07

Best Mechanic Service in Nashville!

by ceeshelton

Whenever I've had car troubles over the past ten years, I've taken my car to Jeff and the technicians at Latondress Auto World. I always receive immediate attention, the turn-around time is quick, and the prices are extremely fair. Jeff always takes the time to explain what he has done for the car, what the initial problem was, and what to do to prevent trouble in the future. Excellent service!

• Pros: Excellent service and quick turn-around!
• Cons: None

01/18/07

not happy

by artistchick

This place is a mess and there is no sensitivity about time. 6 days to get an estimate on repairs for my vehicle and then had to call and call to get an answer. I moved on to another shop.

Editorial Review

by Contributor

Since 1986, this independent auto shop with ASE certified technicians, provides timing belt replacements, AC repairs, engine overhauls and more.

07/18/06

HIGHLY RECOMMENDED, HONEST MECHANIC!!!

by dalemidd

You can ask all of Jeff's customers, and they will all agree that he is a very thoughtful, honest mechanic. He has been in business for 20 years now, and I can guarantee you that if he has been in business for that long, then he is definitely doing something RIGHT! He is very kind and takes the time to explain the work that was done to my car.

If I were you, I would dismiss what that last reviewer said. After reading what he said, I can tell why Jeff wouldn't call him back. He sounds like one of those customers that calls like every five minutes to ask if their car is ready. He even said that he only waited "four hours" and then he called back down to the shop again. Anybody with some manners would only call a business once or twice a day. For anyone that has ever tried to run their own business before, you can see how this might be a problem. For one, you can't do the work when you have those kinds of customers like that guy that won't stop calling you every few minutes.

One thing I like about LAW Inc. is that they don't overcharge me like some places that I have been to, and that is MOST important. He always tries to give me a good deal too. I once got an estimate from another mechanic who said it was going to be about $850; LAW Inc. did the work for $500. DON'T WORRY, JEFF WILL NOT RIP YOU OFF! I have been going down there for about 4 years now, and I will continue going there as long as he is open!

• Pros: HONEST, RELIABLE, FAIR PRICES

06/16/06

Good mechanic unfortunately with bad attitude

by janwerner

My friends recommended me that guy - first two visits - he was very nice, reliable.

But friends warned me - he won't call you back even if he tell he will.

Recently my car was in his shop for four days - no information from him except that he cannot get some parts, he promised to call me and give me information, after four hours of waiting for his call I decided to call him - he said that he's sick of me calling, he won't work with my car, he's tired and I should pick it up....

not exactly what you expect.... anyways I won't get my car there anymore. I belive he's good mechanic but he's unfortunately unreliable.

• Pros: Good mechanic
• Cons: weird attitude, unreliable

04/04/06

Best mechanic in Nashville

by heatherhot1

You will get top notch service at L.A.W. Inc. He has been in business for about 20 years, and there is definitely a reason for that. He will not cheat you out of your hard earned money because he doesn't have to. He has plenty of customers, so there is no need for him to rip people off. He does a great job and I would never change mechanics!

• Pros: courteous, professonial, honest