Mama Mia's
Nashville, TN 37204-4584
Phone: (615) 331-7207
02/24/2008 Posted by anastasia08
My husband and I go out to eat a lot and I am also a server. So when I say the service is bad, I mean it is really BAD! I always give the server the benefit of the doubt, saying they must just be having a bad night. But this was a whole new kind of bad service. First of all we arrived at 7:40, there was four of us. It took 20 minutes for the hostess to even come up and take our name! The only reason we stayed that long was because there were five open tables and not that many people waiting. We thought it can't be that long of a wait, plus everyone waiting told us it was their favorite restaurant and that it was worth the wait. Finally, once they took our name they said 10-15 min. Another 30 minutes goes by (still with open tables everywhere) and they finally took us to a table. That's fine, I don't mind waiting. They seemed short staffed, in the entire place we only noticed three servers and one hostess/busser. We saw one lady that maybe could have been a manager, but later after waiting 40 minutes for our salads the same lady just said well what kind of dressings do you want (even though our server had that info), no apology or anything. The server came by a few times, we had to ask to borrow his wine key to open our wine after waiting for him not to do it. (It's BYOB) He finally did, but never refilled waters, removed old salad plates (which food came 5 minutes after receiving our salads). The reason I still gave Mama Mia's a three star was because the food was amazing! I would just go back during lunch or right when they open. Hopefully there was just a miscommunication with a server or two and they were understaffed. I would hate to think that is how they always staff the restaurant, with the servers running around like chickens with their heads cut off. The lobster ravioli is wonderful!!
Pros: Food
Cons: Service
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