Reviews & Ratings for Mama Mia's Llc

Great food; horrible service

by 500mag at Citysearch

Such a shame. Up until the entree everything was going great and we were talking about how we can't wait to come back. In the car on the way home, we were dumbfounded over the absolutely horrific decline in service. Credit where credit is due - the Italian food is amazing. Everything from the appetizer to the main course to the dessert to the coffee was perfection. But our waiter clearly didn't care. The real shame is they were so close to doing what businesses kill for - and so close to being a great business. But in the end, we left with a sour taste in our mouth from the unacceptable treatment. After being torn over what to do the decision was unanimous. None of us will be back. Life is too short, money too hard earned and there are many other great restaurants in Nashville with much better service. Case closed.

Terrible Dining experience! Don't waste your time

by nyshred at Citysearch

I have to say that after my experience this weekend I will never be returning to Mama Mia's! We went out there for a 29th birthday dinner for my girlfriends sister at 6 pm on saturday with a party of 6. As we walked through the door we were greeted by a tall, dark haired, and skinny male server who was completely rude to us and acted like it was a complete inconvenience that we were even there. He was very rude and informed us that we would not be able to sit down for at least an hour. As mama Mia's is completely disorganized and had nowhere to wait to be seated , we offered to go back to my girlfriends sisters house, which is around the corner to wait. They said they would call us when a table was ready. (By the way if they took reservations all this disorganization would be alleviated! However they do not unless you have eight in your party and they cannot even accommodate a party of 6 as I found out!)I have worked in the service industry for years and have never encountered anyone as a host who was as rude as this waiter/Host! Furthermore , this individual has waited on me before and he was always sub par, Never kept wine glasses full, lack of silverware when entrees arrived, not around to uncork wine when needed , took forever to greet the table , and on multiple occasions,I might add. To be honest I don't know how he even has a job! The other servers there are not much better either, so do not expect good service if you go here! He went so far on one occasion, to drop the check after we received our entrees because he said he needed to get out early to go downtown! Anyway, we were never called and went back to the restaurant after an hour and a half to be greeted by the owner who told us she had no idea what we were talking about when we told her that we had signed in in the book for a table at 6 . She noticed the mistake then . She did NOTHING to rectify the situation except say that we could wait another half an hour for a table! She even proceeded to sit a group right in front of us! This restaurant owner could have done something to appease our group of Mama Mia's regulars! I have bought gift certificates and referred people to the restaurant in the past because I always thought the food was decent for the price, even though service was sub-par!. The owners of this restaurant could care less about keeping anyone happy and would rather ruin my friends 29th birthday without offering any compensation for their mistake. I have never encountered this in my life! They should get a real manager to straighten that place out. Needless to say after we realized that the owner could have cared less she had screwed up, and after 2 hours of waiting, we went somewhere else (los arcos) and had a great dining experience. Thanks for ruining my friends 29th birthday because you and your staff are too incompetent to run a restaurant! Don't go to Mama Mia's unless you want to be treated very rudely, have very poor service, and possibly cold food as well.I will deter anyone I know from ever going back!!

Terrible Service

by m miles at Citysearch

What a let down! We have been regulars at Mama Mia's for at least 3 years. The convenient location and byob option always made it a good dinner choice. Even though the service was usually sub-par, the yummy food made up for it. I really liked the lobster ravioli! Even a great lobster ravioli can't make up for the rude server/host that greeted us this past weekend. I feel bad for the young man, as he clearly does not have the people skills to excel in a customer service driven field. He was extremely short with us when we tried to leave our name for our party of 6 and acted like we were inconveniencing him . I could go on and on, but in short we won't ever go back...the poor service is more than anyone should have to endure...even for good Sicilian food. We also waited over an hour and a half for a table, then were told they had accidentally told another group they could have the table we were waiting for. The owner approached and offered no solution except that we wait for another table...approx. 30 min. As regular customers we were all very disappointed in the way we were treated and left immediately.

Best italian food ever!!!!!!!!!!!!!!

by playagirl at Citysearch

My husband and I decided to try this Restaurant last Saturday we did'nt have any reservations and waited to be seated for around 10 min .The waiter was very knowleged of the menu and sugested the Chicken Marsala OMG!!! what a flavor combined with delicious fetuccine with alfredo sauce to die for. The ambience is very nice and really love the decor extremely cozy and romantic for sure we are going back. Next time we bring our favorite wine, can't wait to go back

watever great food in t.n.!!!!

by bella14 at Citysearch

ok i was ther wen the bug was ther and it was becus the door need a little oil but any ways the food is AWSOME!!!!!!! THE SERVICE IS OUT OF THIS WORLD AND IT IS SO COZY!! my husband purposed tome at mama mias and i couldnt hav been more haappier at any where else for him to ask me it sometimes has a little wait but it is worth the wait i would totally recommend it 100%!!!

• Pros: great food ,cozy,romantic
• Cons: none

Won't be back

by Patty Gicking at Citysearch

My boyfriend and I decided to try out Mama Mia's after

seeing Best of Nashville sign out front. WRONG. I

believe my boyfriend ordered the absolute worst spaghetti

in Nashville. Maybe in Tennessee. It was this gross,

sweet sauce. Honestly, Ragu from a jar would have

been better.

The service at Mama Mia's is poor. Halfway through our

meal, our male server left the check at our table, which

I considered rude.

We have eaten at the best restaurants in Nashville;

and this is not one of them. If you want truly good

Italian food, try Sole Mios. You will not be disappointed.

• Pros: looked nice on the inside, cozy, close to where we live
• Cons: Bad service, bad food

WORST of Nashville - bring a hair net and bug spray

by ilovejim at Citysearch

My husband and I enjoy trying new restaurants and picked Mama Mia's for a Saturday date night - we had high hopes since it was voted 'Best of Nashville' for 2009. To our disappointment, there was a hair in our appetizer and a giant bug with 10 million legs crawling on the wall by our heads. We had to continually ask for water re-fills and our waiter wasn't attentive (rare for a family run establishment). Next time I drop $50+ bucks on sub-par Italian (without a wine list), I want it hair and bug free. I suppose that minus the run-in with the hair and bug, I would have given them 2 stars, but since the food wasn't that great on top of it, I feel 1 star is being very, very liberal.

• Pros: It's close to Back to Cuba Cafe - which is wonderful!
• Cons: mediocre food

Great ambience and Excellent food

by JAT9 at Citysearch

This place was recommeded by a co-worker for it's great food at a reasonable price. He warned that it was easy to miss as it is a small building behind a gas station, but it was worth the search. White tablecloths, lit candles, and soft Italian music made it a nice romantic evening out. The food was excellent and made fresh. Excellent service, friendly wait staff. Will definitely do this again!!

• Pros: Interesting location, nice decor, really good food
• Cons: None that I can think of

PATHETIC EXCUSE FOR A SICILIAN RESTAURANT

by sungodson at Citysearch

There is nothing at all unique or special about this restaurant, except to say that one could find better food in a jar of Spaghetti-O's. The pasta was ordered al dente but came out slimy & soggy. The sauce was very sweet and tasted like it was prepared by a rank amateur. The amount of pasta served barely covered the bottom of the plate and the price for it all was ridiculous. When I stated I did not like the pasta and wished to just pay for the salad, I was charged $6.00. Needless to say I will not return to this place anytime soon. Full blame for this is poor management and certainly not Sicilian. The cooks in the rear all spoke Spanish. Not a pretty sight.

• Pros: Not Crowded decent ambiance & music
• Cons: Terrible food poor management & service; high prices

Waste O' Money

by christinebean at Citysearch

This was an awful experience. We started with the crab stuffed mushrooms which were luke warm and flavorless. The house salad dressing is weak. Try Joey's in Brentwood if you want a good olive oil and balsamic vinaigrette. The shells stuffed with spinach, cheese and sundried tomatoes were flavorless as well as luke warm. The Vodka plate was served with chewy prosciutto (instead of crunchy), a greasy sauce and flavorless basil. The service was also lacking. Our server never came to our table for more than a 3 second period and neglected to refill our waters. If you like plywood enclosures and flavorless-old-people food, this restaurant would be right for you. If this is what it is like in Sicily (as they boast so much about being true to the Sicilian style), I don't want to go.

• Pros: Ummmmm, $5 corking fee
• Cons: The eating experience