04/23/09

MAJOR fail for true patients in need

by Catboxbrown

I am a patient with a failed surgery, and major complications and PAIN. I provided MRI's, x-rays the whole nine yards. I sat for 3 hours, had more imaging done. I finally get to a doctor and he asks for the "quick" version of my history. He did not ask me how I felt, offer me any useful information or tests, and God-forbid a person with a broken spine be provided CARE! Before I could count to 10 I was escorted to the lobby, and told some BS that a scheduler would contact me about a useless test. I say useless, because we did not discuss any procedures. She never called. Unfortunately this is TYPICAL of health-care here in Nashville, good luck finding a doctor that CARES about you or your health, and I hope you don't hurt, because Rx's are never given. I have no idea who what they treat, I'll never go there again. I am preparing a letter management, not that they will care either.

• Pros: Great staff, excellent resources
• Cons: No real care offered

02/06/09

Just Another Meat Processing Plant

by RighterOfWrongs

My recent experiences with TOA were horrible. Sourpuss nurses lead patients in to see doctors who won't give you more than 3 minutes of their time, maximum. If you don't have an easily diagnosed ailment they can operate on, you're wasting their time. And don't expect them to care, because they don't. TOA has become a large money-making machine that's forgotten they're supposed to be caring for people, not processing numbers.

I honestly don't think a single health care professional in that place ever listened to a thing I said. On my second appointment it was as if the doctor was reading off somebody else's chart. And on my third appointment, he told me there was nothing he could do for me. Why didn't he just have his nurse call me and tell me not to come back? Ka-ching!!! There's no insurance payments made for a telephone call!!!

Years ago, they were the best. Now, just another run-down source of cash for doctors. Very sad.

• Pros: The office staff is very nice
• Cons: The medical staff is terrible. Unfriendly, uncaring, rude, and unprofessional.