A J Martin Estate Jewelry Etc
Nashville, TN 37203
Phone: (615) 321-4600
05/29/2008 Posted by fontnhed
We stopped in at AJ Martin’s hoping to find a unique Men’s wedding ring. Their selection was practically non-existent. However, the owner happily informed us that having a custom ring made was a simple matter. After being assured repeatedly that the ring would be made according to our specifications and within our time-line, we placed a deposit. We were told to expect a call in a day or two asking us to come down and approve the wax casting. A week passed, and no call. Concerned, a call was made to the establishment. After asking the owner about its status and voicing our concerns about having it in time for the wedding, the owner began using terms like “Possibly” and “Maybe”. As you can imagine, we were not at all thrilled with this sudden change of verbiage. I reminded her of our time-line and her promise to fulfill her end of the agreement. At this point, the owner actually tried to make me feel guilty for expecting her to keep to her promise! At the end of the phone call, I was told to come down to the shop Wednesday eve to finally look at the casting. Wednesday came, and we arrived to meet a dirty and slovenly dressed individual. The owner informed us that he was the jeweler responsible for actually making the ring. He never made the casting. In fact he had no idea what we had ordered. Instead, he tried to show us several rings which had no relation to what was ordered. I had had enough. I asked the jeweler point blank if he was able to complete the project in time and in accordance with our design. Before he could answer, the owner chimed in stating “We don’t want to do it for you anymore”. She then once again tried to insinuate that her ineptness was somehow my (the customers) fault. I happily retrieved my deposit and vacated the premises. I would strongly recommend avoiding AJ Martin’s. That is, unless you enjoy being lied to and insulted.
Cons: Rude, Dishonest
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