04/27/09

pros & cons

by nashchattcat

I agree with everyone about their kid answering the phone. We are new to nashville and tried 5 different chinese restaurants before settling on this one. This first time I tried it I ordered mooshu pork and hot and sour soup. Would not recommend either of these. However, I was introduced to their garlic chicken which is pretty good. The combination comes with an egg roll and pork fried rice for under 7. I can't ever finish it all. If you are in the neighborhood and want food delivered it's a good place. However, if you live/work somewhere that is not near by - i would not recommend. There are only 3 of them working there - you can't expect fast delivery, especially around a busy lunch time. And careful with what you order - some is good and some is bad. It's a hole in the wall chinese place. Don't expect greatness.

12/12/08

Annoyed

by magnolia_pierce

They are the only Chinese restaurant that delivers where I live and I've had two bad experiences.

The first time, the lobster lo mein was fine except for one little thing. There was no lobster. It was crawfish. Luckily, I love crawfish, so I just laughed about it. Did they really think no one could tell the difference? And the hot and sour soup was... gross. I couldn't pin down what was wrong with it, but it was gross.

The second time, I asked for a simple substitution of rice noodles instead of rice. I was ready to pay a little more for it, but they said no. I have no idea why they couldn't. The rice is cooked separately as are the noodles. And usually, with the dish I ordered, they just spoon the part with the meat and veggies on top of the rice and call it a day. So what's the difference? Spoon it onto the noodles instead of the rice and charge me for all the trouble it causes you! There was no reason to say no, so I just said "no thank you" and hung up.

I give up. No Chinese delivery until I move *sigh*.

• Pros: Price
• Cons: Service

09/07/08

Worst ever

by MacDellgren

This is so bad. I have been waiting on my food for an hour and a half. A child took my order which made me feel really uncomforatable when I had to give him my credit card number which I repeated three times. I called and he says "its on it way" BEFORE I SAID ANYTHING AT ALL ... that was 30 minutes ago.

• Pros: none
• Cons: everything

05/09/08

Poor Customer Service

by JFsGirl

The earlier review about the child answering the phone is dead on. Ordered delivery last Friday night. After waiting for over an hour I called and spoke to the child again who told me the order was on the way. The food was not good. Try somewhere else....

03/05/08

Extremely PLEASANT delivery person.

by Lillypants

I was working in the Nashville Convention center and this Delivery driver went out of his way to find the side enterence where i was located to deliver my food. He was nice, professional and polite. He went through alot of trouble for me. The prices were fair and service was spectacular. I would definatly recomend and order from these guys again! :)

12/20/07

Stop having your kid answer the phone!

by cef2m

I am very particular when it comes to eating Asian cuisine and when I find a place that I like I won't go anywhere else. Dragon garden is a place that I like. The food, when you pick it up, is excellent. Their delivery services leave a lot to be desired. The main problem I have with Dragon Garden is their customer service. They are rude 99% of the time, and maybe this is a cultural thing. I can understand if they are used to doing things differently, but that's no excuse. Their kid is always answering the phone and that is very unprofessional, along with the owners not being very courteous when you enter the store. So if you can ignore all the idiosyncrasies of the deplorable customer service then this is a place that's definitely worth taking a look at.

• Pros: Great food!!
• Cons: Terrible customer service!!

11/11/07

Verbally abusive delivery drivers...yikes.

by brighteyes25

After waiting more than an hour for my curry chicken, etc. (a delivery time I'm willing to forgive if the food is good), the delivery driver finally arrived and asked for my $14. I gave him a $20 and he asked me how much change I wanted. I told him to give me the change in ones (which I was planning to use to tip out accordingly.) He handed me $1--and that was it. I asked for the rest of it and he STARTED YELLING AT ME. He was so loud that my neighbors in the parking lot stopped talking and looked over.

I had to ask him to STOP yelling at me and give me the rest of the change, which he did, while still yelling. Needless to say, I didn't tip. Here's a good tip though: Don't yell at girls, especially if you expect a tip. Plus, the curry chicken was horrific--all sauce and no chicken to be found. Gross!

• Pros: my food actually arrived...
• Cons: ...but it was toted in by a delivery driver in need of a serious attitude adjustment.

08/31/07

below mediocre, ridiculous wait

by memetheo

I called at 11:15. At 12:35 I received lukewarm, slightly bitter shrimp fried rice and a limp egg roll. I would have done better at the mall. I won't be calling them again.

• Pros: can't think of one.
• Cons: food was cold and low quality, took forever

08/26/07

Child Labor laws

by youpeoplesuck

First, let me say that logging into this site to comment is a pain in the posterior part of my digestive system.

Second, as to Dragon Garden, the food is always good, and the delivery has always been good, for me. However, I tried calling in an order today and the small child they have answering the phone couldn't make heads nor tails of it. Is there a labor law violation here?

• Pros: Good food
• Cons: Stupid child trying to run cash register

02/18/07

Horrible delivery times! I will never order from them again. I waited 2 hours for food that never arrived!

by vennirose

I ordered delivery Saturday night and they quoted me 45 minutes to an hour delivery time. 2 hours later my food had still not arrived. When I called management for a credit or refund, they showed no remorse and denied my request. I ended up taking my family out to a lovely Chinese buffet for dinner for the same price.

It's unfortunate for them that they don't put a better emphasis on customer service. My husband and I had been their customers for years. Now we will find someplace else for our take-out and delivery.

• Cons: Parking, Bad Part of town at night (new Charlotte Ave location), Long Delivery time