Hermitage Lighting Gallery

04/01/2008 Posted by gallardogal

Extremely busy when we went there last, and had to take a number to be helped. Would have been nice had someone told us that when we walked around the store for about thirty minutes. Had to hear it from a customer. We picked out all of our lights, fixtures, and made it as easy as possible on our sales person. It seemed to be a giant ordeal to just tell them exactly what we wanted. Nothing made sense, not only to us, but also to the sales person. Upon receiving the orders, it was the wrong one and had to reorder. They could really benefit from organization, customer service or at least acknowledging customers, and more light kits on display. Will probably do orders online from now on to avoid the stress.

11/01/2007 Posted by msgardener

I, unlike a previous review, had a wonderful experience and Hermitage and found all of the salespeople to be quite knowledgeable and friendly. It seemed as though everyone (the staff) was glad to be there and was having a great time with each other. I suggest checking it out a making your own call about how you're treated by a sales staff. They also have great prices and a huge selection. Also, their customer service is second to none. They will go above and beyond the make the consumer feel welcome and satisfied. I wouldn't go anywhere else.

Pros: The selection and the knowledgeable sales staff.

10/01/2007 Posted by fanofallthingsmodernandpr

Best selection in town and unbeatable prices. Hermitage Lighting Gallery really knows their stuff. Staff was great and prices were even better. Make sure to get all of your lights here!

Pros: Everything about Hermitage Lighting Gallery was a pro

Cons: There weren't any.

10/01/2007 Posted by muffman2282

I just outfitted my home with lights from Hermitage Lighting Gallery. Debbie was my salesperson and I recommend you asking for her if you're ever in. She was delightful, on the ball and friendly. She really helped me pick what I wanted to store in my house. I'd recommend Hermitage to anyone!

Pros: Debbie and Pricing

Cons: There was a girl who snubbed me at first, Lauren, but Debbie made up for it and more.

07/22/2007 Posted by martica

My husband and I chose to replace our Sub Zero with a lessor brand based on advice from the salesman. We were told that the product we were purchasing was of equal quailty and that they stand behind their products. Unfortunately, the appliance has not worked properly since the installation and all attempts to get a replacement have been met with the good old run around! We have had a repairman out twice, contact Hermitage, all to no avail thus far. We are still hoping they will come through for us and restore our faith in their company (We always bought our lighting there)

04/07/2006 Posted by alancosta

We just finished building a new home and found Hermitage to be very friendly, more than patient, and helped us stay within our budget. In 1999 I built another home and used a competitor. The difference was dramatic. My wife handled a number of the details with Hermitage and was more than pleased. I personally dislike shopping, but my trips to Hermitage were the highlight of buying the necessary items to build a home.

Pros: Friendly, knowledgeable, good prices

04/05/2006 Posted by billthecat24

The person making the review posted really has no clue what they are talking about. Hermitage Lighting Gallery is a family owned and operated by a man not a women as stated by the reviewer. Please have correct information before bashing a company or somebody related to it. Hermitage Lighting has by far the best variety and largest selection of lighting in Nashville. Along with the most educated staff. Buyer beware of consumers with chips on their shoulders. For the best in lighting that Nashville has to offer Hermitage Lighting is your best and only source. I have been shopping their for many year and will continue to.

Pros: Best selection, Will match any price, Highly educated staff

02/15/2006 Posted by emmametcalfe

Please shop around when you're buying high priced items, or any items. The owner is very proud to have been in Parade of Homes, but she's rude and notice there's 8 other homes by other people in there. How do I know they;ve been in PoH>? It's the reason they give for being so over priced. I did not feel comfortable at all here, the owner dismissed me after stating I'd seen the same piece elsewhere at a lower price (hoping she'd match it) and told me I wasn't the type of customer they'd normally cater to!! If they've been in business this long, it must have had prior ownership or something, because they certainly don't welcome new clientele.

Cons: Rude, Dismissive, Insulting