03/20/09

Love the Nissan; mediocre service

by 4mer1N3

The sales process was slightly above average. I still had to haggle back in the finance office, and the lady back there seemed a little snobbish.

When I picked up the vehicle, it was night time, and I didn't notice until the next day that the guys who waxed the car didn't buff it properly, leaving hairline swirly scratches all over it.

The service techs are only there M-F until 5:00 p.m., so you pretty much have to take off from work to get anything done. Kinda pitiful.

• Pros: They weren't seedy and gave me a better price than Downtown
• Cons: Service Dept

11/26/08

New Cars or Race Cars?

by cray16

I would like to start by telling you of my past job which gives you an idea of my credibility.I use to work for Manheim Nashville,formerly known as Nashville Auto Auction.I have driven every production vehicle with the exception of exotics such as ferrari,lamborghini,and lotus.While working here i also met dealers from around the US.upon visiting this Nissan dealership we were greated at the front door by what seemed to be a young,but generous sales rep.I already knew which model of car i wanted and only wanted to get a qoute that day.When i said this to the rep he laughed in my face and said,assuming that he was the only person that worked around cars," Well,don't ya think you have to test drive a car before you decide?"I figured i would let this go and say nothing besides what can a test drive hurt?Well little did i know.He pulled the car up front and my mother and i hopped in after paper work and he drove out of the lot to a place with less traffic.We switched seats and i became the driver.After putting my seatbelt on i never expected him to say what he did when we were ready to go.We were sitting at the end of a dead end and he said to "kick it."I laughed as i thought this was a joke however he did not. he looked at me calm as ever and said i'm serious.i didn't wait for him to change his mind. The reason for this was to show me the capabilities of the car supposedly because it has the best acceleration of any car in its class. After the test drive he asked how i would go about paying for such an expensive car like i was of a lower class than he. after saying that i would trade my existing car in and pay with cash up front he tried his best saying that making payments would be much better. In other words he was saying "My bonus will be much larger considering all the interest we will make off of you." Needless to say i did not purchase from them and if everyone drove the cars like he told me to then i feel sorry for whoever owns any car test driven from there

• Pros: Very "UNIQUE" test drives involving things you wouldn't normally do with a dealerships car
• Cons: Very Arrogant dealers

07/23/08

Awful experience

by kjs08

I have had nothing but headaches with this dealership. The actual purchasing process took nearly 4 hours (on a very not busy Monday afternoon) and I could not pick up my car until the next day. Everything was fine with the car except that I noticed that they had estimated that the car (which was coming from another dealership) would have less than 50 miles on it but rather it had nearly 100. I had issues with the financing/titling people which has resulted in even more hassles and headaches. I honestly don't think that anyone knows what they are doing at that dealership and that they are only interested in making the sale and getting their money rather than having a happy customer. I will never again buy a vehicle from this dealership and I am definitely taking it elsewhere to get serviced.

06/25/08

Just okay

by WILLSB

I bought a new Altima from this dealer recently and the experience was just okay. The sales people were nice, they weren't too pushy about buying and I was able to get a good price. However, the whole sales process from start to finish took about 5 hours, and this was on a Saturday and they had lots of people working. After we sealed the deal they were to detail my car...which too 2 hours and came back not waxed as promised, and water spots and streaks all over the car. Then on the final walk around I noticed a large 2 inch scratch on the hood that I previously did not notice. The sales manager said he would give me a voucher to have that repaired and just to bring the car back with the note and they would take care of it. When I looked at the voucher they wanted $100 to repair the scratch...on the brand new car that I had not even driven off of the lot yet....please, that's BS! Then I had to bring the car in for service on a Saturday and while it was being services they screwed up my emergency brake then told me they wouldn't be able to fix it because they were all going home in 10 minutes and it would have to wait until Monday... I had to get rather mean with them and they finally took care of it while I was standing there. I have since started getting my car services at Nashville Nissan downtown.

04/21/08

Damaged Part

by tt01

I am writing this review due to the bad service that I received at Nissan Rivergate. I had taken my 2004 Nissan Altima in for a tune up and also to get service due to a recall on the vehicle. When i got my vehicle back the rearview mirror is now two toned and it wasn't like that before. The service department claims that nothing was done wrong with the vehicle and they will not address the issue nor fix it with out me paying for it. I am completely dissatistified with the service and customer service that I received. I do know that I will not take my vehicle there for service again.

11/28/07

I DO NOT RECOMMEND GOING TO THIS DEALERSHIP IF YOU ARE HISPANIC

by dssa

There is a disrespectful , pregidous representative at Nissan of Rivergate. Will definitely go somewhere else.

11/06/07

Not so good

by madalpal

It seems that the other 6 posters were pleased, so I'll put my 2 cents in. When we went to look at cars, we thought we picked a not too busy time, but we must have gotten there when all but 1 rep was absent from the lot (& he stayed with the same people), & 2 others were inside in their cubicles--maybe all the others were on lunch (or whatever) break. So we basically roamed the lot for 1/2 hour without any contact (which can be goood if you want to look without being barraged with questions) although 1 guy looked at us occsaionally from inside. We came, we saw, we went home! We''l go where they can show interest & respect. Happy for the rest of you, though!

03/22/07

Charismatic Sales Rep

by cjonesfinder

I bought a 2006 Pathfinder from Cliff. WOW was that an experience. Not only was he completely hysterical, but he was great with my kids, which truly impressed me. He made the entire deal go smoothly and we were in and out in under 2 hours. I tell anybody that is looking for a guy to go see him, he'll get you the deal that you want!!! - Chris Jones

• Pros: Great experience, will definitely be back in the future
• Cons: it was hard to decide between vehicles from such a wide selection

11/28/06

My experience was great!

by reece1234

I purchased a 2003 Nissan Murano from Nissan of Rivergate. My salesman was very helpful! He called me the day after and thanked me for my purchase. Since then I have sent all my family and friends to buy a car from him!

11/27/06

Great Service Department

by vicky123

Hats off to your service dept. I took my 2006 Nissan Sentra in for a regular oil change. The service was quick and they even washed the car for me. I haven't had the time lately to take care of that. How wonderful it was to have someone do that for me. That's real customer service and that's going above and beyond. Thank you Nissan of Rivergate.