Holiday Inn Express Hotel & Suites Franklin
Franklin, TN 37067
Phone: (888) 897-0088
Ratings & Reviews Summary for Holiday Inn Express Hotel & Suites Franklin
What Users are Saying:
- Good for business
- Near entertainment
- Family-friendly
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User Reviews for Holiday Inn Express Hotel & Suites Franklin
12/07/2005 Posted by AngJett
We booked a room with this particular Holiday Inn and had to change our plans. We let the them know weeks in advance that we needed to cancel the reservation, but they still charged our credit card for the room. Being in sales and using Holiday Inn hotels VERY frequently (including previous visits to this one), we were not happy with this charge. Upon complaint, they informed us that they would NOT credit us the room since it was made in advance. With sufficient notice, most hotels will not charge for cancelations. Being very displeased, we called the corporate office who gave us a credit for a free night. Apparently, each local vendor can make their own rules on some things & this particular venue was not at all pleasant to deal with. We will not book with them in the future.
Pros: location
Cons: Poor customer service, Poor management, Poor conduct
