Bridal Gallery and Chapel of Franklin

02/14/2008 Posted by CK555

From the moment I arrived I felt like i was being rushed. They told me to pick a few dresses and come on back to the fitting rooms. I did so and went back. The dressing rooms are tiny and just have a curtain. Barely enough room for 2 people (takes 2 people to put on most wedding dresses.) I put on the dresses walked out and my consultant never said a word just stared at me. So i tried on another one.. same response.. nothing. While i was tring on dress 3 a walk-in bride showed up and my consultant went to help her. After that I was no longer being helped. As my mother and I stood there waiting for my consultant to talk to me we noticed she was talking and interacting and helping the walk in more. I did find a dress me and my mother loved, and when I finally got my consultant's attention again i ask her about how to order it. She asked me my size and i told her i didnt know because none of the size 6-8 dresses would zip on me. I then asked of she would measure me to see what size i would need. She measured me right there at the register infront of everyone.. how embarrising. I had on heavy clothing too. She measured me at a size 18, and told me I at that size i would have pay an upcharge for a bigger size. I didnt think the size was right because she measured me with my winter clothes on. I left feeling unhelped and frustrated. I went to a more people friendly shop, found the exact dress for 250.00 cheaper and got into and zipped a perfect size 12! Glad I left FBG, if i had ordered a size 18 dress and waited 3-4 months for it to come in and be way too big I would have cried. This new Franklin Bridal Gallery is nothing like the old one! I went to the old one last year just for the fun of it to see some dresses before he proposed and had a wonderful time. The new location is very small, they are not friendly, and just see you as the next person in line. The old owners and staff were great, but those days are gone.

Pros: Selection was ok.

Cons: Staff and building

11/04/2007 Posted by lrippy

I was a bridesmaid for my best friends wedding and she picked dresses from here. These are the most unprofessional people i have ever encountered. They were rude to everone including the mother of the bride. They ruined my dress and it was one week before thewedding. They did refund my alteration fees, but they did not refund any money on my nearly 200.00 dollar dress. They flat out refused. I could do nothing more than wear the dress as it was or pay to have someone else fix it. This was after four trips from Murfreesboro to Franklin for alterations and mis-fittings. They were not only rude but insulting as well, telling me that they weren't magicians and couldn't put my body in that dress as well as some other hurtful things. Mind you this was to my face, as well as behind my back. I was unable to throw a complete fit as they still had another bridesmaids dress and we felt they would ruin her's on purpose. Do not use them for anything. The stress and frustration that was caused as well as the money put out was horrible. Save yourself the time and energy and deal with more professional vendors.

Pros: NONE

Cons: Everything, from the sales people to the owner

10/02/2007 Posted by sillylilpea

I would not recommend this bridal store. I ordered my bridesmaid's dresses from here and the service had been awful. They refused to give me a fabric swatch until I complained to the manager. One of the bridesmaid dresses came in damaged, which is not their fault. However, instead of trying to help us, they tried to convince us it was fine. Getting alterations there has been a nightmare. They will not do alterations if you have taken the dress home, but they don't tell you this before you leave with the dress. They are difficult to schedule alterations with. Twice the alterations person has either not shown up or canceled and appointment. Also, they have been rude to me, my mother and my bridesmaids. I'm so sorry I ordered my bridesmaids have had to deal with this place. I will never shop here again.

Pros: Selection

Cons: Disorganized, not helpful, rude

08/01/2007 Posted by ss75

I got married there in 2003. I love the wedding chapel and the reception area, that was beautiful. However, my wedding planner left about 2 months before my wedding. The lady that took over didn't see or look at the things that my first wedding planner had made. At the reception we were missing drinks, peanuts, mints, etc. She said I was suppose to bring things and that is not what I agreed to. I know they were little things, but a lot of little things add up to be big things. It's a beautiful place, but I can't recommend it for a wedding. It's all about details on your wedding day, and they looked over a lot of details on my wedding day. I was disappointed. Especially for the money that you pay.

1 out of 1 people found this review helpful

10/19/2005 Posted by mandyk1220

I came to the store with a friend who was also getting married. Unfortunately the sales girl who was really nice, told me incorrect availability of the dress that I picked and found out almost too late that my wedding dress didn't come in the color combination that I chose. This caused me to start over and buy from another shop and got charged a rush fee. Second, the paperwork is so disorganized that they couldn't keep my wedding and my friend's wedding straight with dress styles, who has paid, dates, etc. It was a constant battle each time I went in. Third, when my bridesmaids came in one alteration was taken in instead of let out and it was a rush to make sure it was completed and looked nice prior to the wedding. This was just undue stress on an already busy and stressful time.

Pros: many styles, friendly

Cons: too many mistakes, disorganized, incorrect information

1 out of 1 people found this review helpful

02/02/2005 Posted by acharris13

I went to the Bridal Gallery in January 2005 to look for my wedding gown. My consultant, Nancy, could not have been nicer. She let us do our own thing, but also assisted us in any way we needed. The Bridal Gallery has a big selection of gowns and bridesmaid dresses that are beautiful. I bought my wedding gown on my first trip to look at dresses and I couldn't be happier with where I bought it!

Pros: Friendly, Spacious, Lots of Choices

Cons: expensive BM dresses

08/16/2002 Posted by Rosanne

Consultants assist brides in trying on gowns at this location. The bridal consultants tell you at the door that you will be assisted; it's not a surprise and should not be a cause for embarrassment. You will be provided with a bra and slip, shoes and jewelry to complete your look. The only girl who'd dislike this policy would be one without underwear!! Because girls are assisted, the gowns are cleaner, there are fewer missing beads and tears. and buying an in-stock gown doesn't mean it is going to look worn and soiled. We pamper our brides with lots of attention! You're not left in a dressing room to fumble with a zipper at Bridal Gallery. Come on in!

0 out of 1 people found this review helpful