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Pooch Playhouse and Boarding

1001 Parkway Drive
Spring Hill, TN 37174
Phone: (931) 486-3200
4.5 Star Rating: Recommended
4 Reviews |  Write a Review
Not Consistent
3 Star Rating: Average

11/28/2007 Posted by buddyandolive

After reading the reviews of Pooch Playhouse, and visiting the facility, I was convinced that it was the perfect place to board my geriatric dog. I booked 8 nights, and dropped him off. When I arrived to pick my dog up, he was limping. I asked what happened and the staff said they hadn't noticed he was even limping. Okay, he's an old dog, maybe he is just sore from lack of exercise, or too much exercise. Then they handed me his "report card". Only 4 of the 8 days were accounted for, and there was no indication anywhere that he had gotten his daily medicine (other than the bill). Maybe they just need to work out the kinks, but thre's no way their target clientele will be satisfied paying premium prices without the premium care.

Pros: Clean, Convenient Location

Cons: Inconsistent, Not what you'd expect from the price

Response from this business

Reply
Posted on 12/12/2007
Dear Sir or Madam: We are sorry to read that your experience with Pooch Playhouse & Boarding was not for you’re a 100% satisfactory. Unfortunately, because we are not sure exactly the specific dog and situation, we will address this as follows. 1) We greatly apologize about the report card and not what happened but that the issue has been addressed. 2) As far as the Medication not being on the report card we keep it as a separate log. This log is normally not given to the client unless requested. This log is kept in the client’s file for future reference and history of boarding. We would be happy to give any client a copy at their request. 3) Lastly, the limping issue, the staff at Pooch Playhouse is very observant of all the dogs that are boarding. They always alert management if there is a physical issue that arises when a dog is in our care. Again we are a cage free environment and without knowing the exact dog it is hard to say what may have caused the limp. We take all

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Directory & Services Information

Hours

  • M-F 7am-7pm, Sat. 8am-4pm Sunday Dropoff 3pm-4pm Sunday Pickup 4pm-5pm

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