Heaven Spa

08/11/2008 Posted by cat215

i booked a couples massage for me and my boyfriend along with two facials....and after weeks of persuading him to go he finally agreed to go. the robes and cute slippers were nice however we sat in this lounge that was really small,, along with people who weren't even getting spa services they were loud my boyfriend was really uncomfortable. The facial was amazing, however the couples spa was done in two seperate rooms with a connecting door, the rooms were like closets and we couldnt even see each other. my massage was horrible, never have i had a massage where i was patted, yes patted from head to toe at the end of the massage as if she was just trying to waste time until it was over.....On the bright side my boyfriend said that his was awesome his massage therapist was a nice black woman didnt catch her name.....at least he was happy.

Pros: great parking

Cons: couples massage room is two adjoined closets,,,,bad massage..not worth the money

06/22/2008 Posted by miss_delicious

I am from the West Coast and was in Philly for a business trip and needed a facial. Based on the reviews here, I headed to Heaven Spa and had one of the best facials ever. Susan worked on my face; she was very knowledgeable and very skilled. She went to town on the extractions and it was virtually painless. My skin felt clean, soft, and rejuvenated by the time she was done with me (and it looked great!). This facial rivals some of the best I've had in LA. That said, the spa itself is nothing amazing. Yes, the decor is kind of cheesy and it is in the basement of an office building. But it was still a very relaxing experience for me. I would head there again in a heartbeat and recommend it to any ladies traveling through the Philly area.

Pros: Great service. Knowledgable staff.

Cons: Decor. Location.

10/29/2007 Posted by tnuny

My friend treated me to a day at the spa as a bridal gift. She did her research and from all of the good reviews, she chose this spa. It was an OKAY spa. I've been to a couple of spas and I've never had to pay before hand, which was a turn off. Another turn off was the paper thin robe that was given to us. I think for as much $$ they charge, they can at least upgrade to terry cloth robes. The staff was very friendly and the services were good. We had lunch in the lounge area which I was another turn off. I thought they could have at least brought us to another room. My friend was waiting for her facial for 30 mins before anyone had told her that her facial lady took the wrong person. She wasn't too mad until she had to sit and wait in the lounge area a second time! No one told her what was going on until she walked up front to find out herself. The receptionist seem annoyed that she had asked her. There was no apology for the mix up at all! They did give her a coupon for her next visit. Would I go back?....No.

Pros: Staff very friendly!

Cons: So hard to find once in the plaza.

09/06/2007 Posted by jemer22

overall good massage, worked out the kinks..spa could be updated by overall good experience. liked the waiting area

03/04/2007 Posted by drinkers4philly

Speaking of elegance and professionalism-Heaven Spa sets a new standard in every category. We had our bachelorette party yesterday and I cannot thank everyone at Heaven Spa for making this the best day of the year for all of us. The place is fab,the staff incredible and the entire experience was awesome. If there is a better Spa anywhere then please tell me so I can visit it. I am in awe of this great Spa.

Pros: Everonye is superb-especially Brian,Valedear,Yvonne and Tatiana

1 out of 1 people found this review helpful

02/22/2007 Posted by nyrn

I had my first appointment (of many!) today at Heaven Spa. I am new to the area and not only did I get stuck in terrible traffic, I got lost. I was 30 min late for my appointment. I was warmly greeted and no one made me feel bad for being so late. I was treated to a wonderful relaxing facial by Janice and even though I was late, I was not rushed and my time was not cut short. They definitley have a customer for life now!

Pros: Great customer service! Clean, quiet, relaxing

Cons: Hard to find

02/18/2007 Posted by koppleman77

What a special Spa. We had my daughters bachelorette party at Heaven Spa this past Saturday and it was like a dream come true. The staff did a sensational job putting together all of the special services,the brunch and the reception in their lovely lounge. We had such a great time. The services were all just incredible and especially the massages and facials. Even the makeup "artist" that they brought in (Chrissy) was super. They arranged the flowers and fruit baskets with such skill. I cannot say enough about this wonderous day spa. I need to especially thank Christina and Irina for all of the work they did in making this such a special day.

Pros: BACHELORETTE HEAVEN

02/13/2007 Posted by mystic1355

We had my sisters bachelorette party here last Saturday,and what a sensational time we all had. The spa,the services,the staff all were just amazing. We had their gourmet spa brunch and after the glasses of champagne we felt like the name states-we are in Heaven. A very special thank you to Irina and Chris for helping arrange this for us, and also to all of Heaven Spas fabulous therapists who really showed us that there is a Heaven after all!!

Pros: 20 out of 10

02/12/2007 Posted by simonej55

Having been to many spas throughout my life,I didn't really know what to expect when we arrived at Heaven Spa. Well my expectations were surpassed,even trounced by the splendid services at this spa. The spa is just what we wanted, and the massage with Valedear was incredible,as was the skin care and facial with Tanya. If there is any complaint I have it is that the Spa needs to be opened 24 hours a day so we could stay there forever. Having read so many reviews about this and other spas, I am always somewhat skeptical,but you may take my word-this is a Spa from Heaven. We adored the lounge and the wonderful food and drinks. The entire experience was so enjoyable that we have decided to have our law firms yearly party at Heaven Spa in July.

Pros: Valedear,Tatiana and everything at Heaven Spa

02/06/2007 Posted by oldcity06

I visited for the first time on a recent weeknight, and frankly was disappointed. I live in the city and have also lived in NYC and Los Angeles, so perhaps my expectations were higher, but I am NOT a competitor looking to mar the reputation of this spa, perhaps it's better on the weekends, I just think clients should be aware of what I encountered. I wanted a nice relaxing spa visit and could not get an appointment in time at my spa in the city, so after reading citysearch and the spa website, I decided to try it. Admittedly, I was not thrilled to find the locaton in the basement of a fairly vacant out of the way shopping center and the decor is definitely outdated, but the prices were reasonable, so I did not think too much about this. However, as soon as I entered the spa I was immediately told I had to pay the final bill -- not greeted or asked how I was, had my services confirmed, etc. and even though I volunteered that I was a first time guest, I was not asked if I needed any assistance, wanted a robe, a drink, etc. Although customarlily I have paid at the end (it seemed a little desperate and did not make me feel confident as a first time visitor), I asked to confirm the services as the price seemed low, and they had in fact forgotten one item. Then the front desk attendant just told me to go back through the maze of hallway and I would see the lounge -- even though 3 people were hanging around the desk doing nothing, no one bothered to escort me , show me where the locker room/restrooms were or ask if I needed anything. My facial/massage was OK-- nothing spectacular, although when I went to the locker room after, I still had pieces of the mask all over my face and the people at the front desk for chatting so loudly that it defintely ruined the serene relaxing environment. The locker room was pretty sparse, unclean and no frills as well. Overall I thought it was mediocre -- not bad enough to ask for a refund but not spectacular enough to return.

Pros: Add ons

Cons: Atmosphere, front desk staff

2 out of 2 people found this review helpful