08/22/09

Pathetic

by pWn4g3

I should begin by saying that my credit is just awful. So maybe it's partly my fault what I'm about to tell you. But anyway, here goes... **I drove into the lot ready to look at a replacement for my 1999 BMW 323i. They had quite a selection of used cars, but their new selection was scant. But they did have in stock what I was looking for - a new (in 2008) SX4 with a manual transmission. So far, so good. **A very friendly salesman greeted me after what seemed like a half hour of browsing. Mind you, it wasn't like the entire city of Nashville was there looking with me, so ten minutes should have been the max wait time. Anyway, the salesman showed me the car and we took it out for a drive. **When we returned, he offered to sit me down and work out some numbers. This part of the process is no one's favorite, least of all mine. But we went in and he worked with me for a while. He told me he couldn't finance the car without a co-signature. No surprise there. I was steadfast in my quest to get a car for $150 a month, so he went to get the finance manager. **The finance manager must have been busy, because I bet it was another twenty minutes before he came back. During this time, no one so much as offered me a glass of water while I sat there looking like an idiot. All the while, I couldn't help but listen to the rather boisterous staff talking to each other and using language that would make the most hardened sailor blush. I work at a bowling alley, so I'm no stranger to foul language and subject matter, but come on. At least tone it down in respect of a possible paying customer. There were no privacy partitions anywhere to be found, by the way. **The finance manager finally arrives and is annoyed before he even sits his arrogant behind down at the desk. I can see it in his face. Without even saying hello or shaking my hand (a sign of professionalism) he asks me what it would take to get me to agree to buy. I told him like I told the salesman - $150 a month - no more, no less. He asked how I came up with that number. I wanted to tell him it was none of his business, but I simply told him that's what I wanted to pay. He didn't even try to help me. No counteroffer, nothing. He just said "I can't do that." **Nice answer, that's exactly what a customer loves to hear. So, confused and a little upset, I muttered "Oh." I then told him thanks and that I would try to find a car elsewhere. His response to that? "I guess you will," at which point he gets up and leaves. He didn't thank me for visiting. He didn't apologize for not being able to help. He didn't even look at me when he told me that. **So, in case you can't tell, I am not a fan of Suzuki of Nashville. They could be giving away free Bentleys, but I wouldn't take one. I'm afraid anything they give me would turn me into an a-hole. **Bottom line, avoid them unless you like to listen to graphic dialog and deal with disrespectful "managers".

• Pros: It isn't against the law to not visit this place.
• Cons: It isn't against the law to visit this place.

02/25/09

STAY FAR AWAY FROM BELL ROAD SUZUKI IN ANTIOCH

by JASON97

WE WERE LIED TO FROM THE VERY START AT NASHVILLE SUZUKI ON BELL ROAD IN ANTIOCH STAY AWAY. THERE ARE TO MANY GOOD SUZUKI DEALERS OUT THERE LIKE

TRY ONE OF THESE OTHER SUZUKI DEALERS THEY HAVE GREAT CUSTOMER SERVICE RATINGS

ALEXANDER SUZUKI

GOSS SUZUKI

MATTHEWS SUZUKI

• Pros: NO PROS THEY ARE A BUNCH OF LIES
• Cons: THEY LIED TO US ABOUT EVERYTHING

01/04/09

Waste of time... Don't go!

by TNhappyfam

Don't go! We went there after recieving a call about pre-approval for a loan. Once we got there, a deposit was necessary-something that was not mentioned in the phone call. We got the car; and ONE MONTH and A WEEK LATER we were called back to "fill out some more paperwork; it'll only take about 25 minutes"... LIE! When we got there, with our two daughers; one of them sick, they wanted the car back or try to get another loan. "Unfortunately" we got caught up in their 'game', and after 5 hours, got a co-signer and got another car (obviously we needed a car ASAP). Then, 2 weeks later, we get another call that we still need to "fill out paperwork"! This time we told them what we were gonna do... we want all our paper work back, as well as our initial downpayment, we'll leave the car and go home. Customer service is no good... VERY unorganized and unprofessional. Don't waste your time!!!!!

• Pros: none
• Cons: EVERYTHING

11/30/08

ONE OF THE BEST THING THAT EVERY HAPPEN TO ME

by Lessie

BEST THINGS THAT EVER HAPPEN TO ME WAS WHEN I WALKED INTO SUZUKI ON BELL ROAD

i WAS HAVING A PROBLEM GETTING A CAR, EVERY CAR DEALERSHIP THAT I WENT TO TURNED ME DOWN, THEN ONEDAY I RECEIVED A CALLED FROM SUZUKI, I WENT AND LEFT WITH A CAR, I HAVE NEVER HAD A PROBLEM AND ITS BEEN 2 YEAR SINCE I GOT MY CAR.

i GOT A 2004 HYUNDAI ELANTRA IN SEPTEMBER 2006, I WILL NEVER FORGET THAT DAY, EVERYONE WAS SO NICE AND I WAS IN AND OUT WITHIN A COUPLE OF HOURS, IT WAS NOT A LONG DRAWN OUT PROCESS THEY WERE STRAIGHT AND TO THE POINT.

I DO APPRECIATE EVERYTHING THEY DID FOR ME.

• Pros: EXCELLENT ATTIDUTE
• Cons: THERE TO SERVE

11/15/08

amazing dealership...

by num1

I never thought that i would end up going into a dealership and get into a car with the type of credit i have i was talking to a girl that worked at suzuki of nashville on bell road her name was nelli and she had called me a couple of times and left voice mails but i never called her back thinking there is notting that she can do to help me get a car because i been turned down at so many other dealerships.so finally i called her back one day and she was tellin me how she can help me get a car with no money down. she was very nice and said come see what we can do for you and i set an appointment with her and i went in there and she sat me with a really nice man name omar and he was very patient with me and said he will help me get a car we shopped around for a min and i ended up gettin a kia rondo ex and i love it im so happy that i listen to nelli and went up there...i really recommend this dealership if ur lookin for a car with no money down..

10/07/08

Best place EVER!!!!

by always07

i had a hard time finding a car... finally i got a break SUZUKI OF NASHVILLE on Bell Rd. contacted me and said i was approved for a car. i went in and a nice lady greeted me and put me with a great sales man from there i look at many cars, my credit is horrible but some how they got me into the car i wanted with VERY LOW payments. and even better with NO MONEY DOWN. that was the very best day of my life! oh and they bought me lunch! ANYBODY that is looking for a car needs to go down there, its very worth it! i drove from fort campbell!!!! i had a great experience with them and the next time i need a car thats where im going too.

• Pros: friendly staff, nice cars, great payments, everything was perfect!

10/04/08

Great service every

by orangeamphibian

I go to so many places to buy automobile but never i go home with one. it gets really frustrateing so i give up and just keep driving my stupid car that has no air condition, no radio, no nothing. I dont really speak it much English but. This one guy hes name I think its Kardar he call me from suzuki nashville, one day i was doing somthing at home and he call me. He say to me that if im interested in making loan for a vehicle. and i tell him yes. he make it appointment for me that day. so i going to see this Kardar guy and He greet me very friendly like he is my brother. ok so i give to the receptionest my driver license. and Kardar show me some vehicles i dont know maybe they were 2008 model but they looked really nice. i choose it the 2009 Suzuki Grand Vitara becase it is too much nice. and the warrenty i never seeing anything like it. i like the shape and the feeling of the driving is super intense it drive better than Altima or Infiniti i promise to you this guy Kardar do everything to get me in this vehicle and he make me happy hes very funny guy. he is genorous too he dont make fun of my crappy car but he did ask me if i gonna trade it in. yeah so we going back inside and he speak to hes manager and he come back and he give me some numbers that i would be retard not to take advantage of. anywho i love the enviroment there every person was nice to me the coffee wasnt so good but the service provided to me was somthing never have i experienced before. yea so when my daughter graduating from high school i gonna make another purchase with Kardar.

Thank you everybody from suzuki especially Mr. Kardar.

• Pros: Friendly People and great service
• Cons: no good coffee

10/03/08

Amazing Experience

by kingping

I have had a lot of bad experiences at dealers in my life, at least 30 years worth. Especially recently because I needed to buy a new car with horrible credit. After a series of lies about getting approved from other dealers I had little faith that anyone with be able to help me after repeatedly being told that I was approved at zero down and not leaving with anything because I need $3,000 down when I got to the dealership. When I received a call from a salesperson at Suzuki of Nashville I instantly asked him to guarantee that I would leave with a car he didn't lie and tell me I would. He told me the truth, that he could not guarantee me any thing over the phone. Just because of the fact the he did lie I consider going. I finally decide to go because I just so happened to be around the dealership about three days after his call. When I saw the dealership I though just off its look that they couldn?t help me, but after meeting the salesperson I was impressed. He was nice, he listened, and he found a car the best fit my needs. Ultimately the finance department GOT ME APPROVED!!!! The made me feel at home. I highly recommended SUZUKI OF NASHVILLE to any and everyone. I'm 100% sure I will be back

• Pros: Great Service
• Cons: Physical appearance of building

10/03/08

Great car shopping experience and Great Customer Service

by commodorebme

Recently, I purchased a brand New suzuki SX4 from Suzuki of Nashville. I love my New car and it drives great. I recommend this dealership to everybody in middle tennessee area, because their salespeople and managers are very helpful and friendly and they try their best to put you in the vehicle of your choice and they offer the best deals. I am very happy with my purchase and really appreciate what everyone from sales to finance did for me.

• Pros:  friendly staff, great customer service

10/03/08

I Finally Got A New Car!!!!!

by bamamama

I love these people!!!! I love my new car!!! I've been lied to by many dealerships in the area .They told me anything just to get me there and I spent a lot of time and gas on wild goose chases. They all wanted thousands down on cars that weren't worth my time. I had been talking with Marie at Suzuki of Nashville for a few days and she was right on target. She understood my situation, assured me she could help me and didn't make wild promises. I was so discouraged but decided to try just once more. I shoould have gone there first! I was treated with respect and made to feel welcome from the start. I got a car I love with payments lower than I expected. I have highly recommended this dealership to friends and family!

• Pros: Very helpful and informed staff, great selection
• Cons: A little out of the way