Polly Service Center
Nashville, TN 372126006
Phone: (615) 297-4901
03/09/2007 Posted by jsabrown
I've been taking my automobiles to Polly's for 15 years and have always been impressed with their serivice, and I've referred a number of my friends, who have also had very kind things to say about Polly's. I've now moved accross town, but go out of my way to let them do work on my vehicles. Reasons why: They're honest and straightforward. They don't recommend work that doesn't need to be done (they'll usually advise against it if you suggest it). They do a good and thorough job. They do the work for a very reasonable price. They don't attempt work they're not qualified to do-- my wife's car had extensive wiring problems, so I took it to Polly's. Mr. Polly checked the car out and told me it was out of their league, but he was able to recommend a place that specialized in such work. THAT place did a great job for a good price. If they notice a problem you weren't aware of, they'll call you and explain it. If you have an emergency ("oh, geez, this is my only transportation to work"), they'll do their best to help you. If you have a question about their work, they'll explain it until you're content. Some here have complained that they can be rude, but I see them as being honest and direct. They are VERY busy most of the time, so it's always best to call ahead and make an appointment if you possibly can. They do have to be careful about managing the space on their lot (it IS small) and they don't like to have vehicles sitting on their open lot overnight. Like his father before him, Kenny Polly is a fine man and I have no reservations about trusting my vehicles to his staff. If I lived out of state and had a child in college in Nashville, Polly's Shell would be taking care of their auto. They've got a great towing service, too.
Pros: Honesty, Integrity, Price.
Cons: Small lot, busy busy busy.
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