Pet Resorts of America

07/16/07

Note Sunday pick-up

by vbvr at Citysearch

I called to make reservations to board our two dogs and was quoted a price. I booked it for a Saturday night and was told I could pick our dogs up between 1-4:30 on Sunday. When I arrived to pick them up I was then informed I needed to pay an additional half fee because it was a Sunday pick-up. This was never explained on our phone conversation - not sure I would have boarded if this had been told in advance.

The service itself was fine. They were very sweet with our dogs, and they took good care of them. It is just the poor business practice - not being upfront that really upsets me.

• Pros: sweet with dogs
• Cons: not quoting price accurately - misled

Response from this business

71034– August 28, 2007 at 11:12:29 PDT

Sorry for the confusion over the Sunday pick-up. Most places are either closed or charge a whole day. We tried to make it simple. Check-out is 1PM every day (even Sunday) after 1PM there is a half-day charge. This info is on our website and there is a big sign at the front desk in case we forget to tell you when you call. Glad your pets enjoyed the service!