07/16/07

Note Sunday pick-up

by vbvr

I called to make reservations to board our two dogs and was quoted a price. I booked it for a Saturday night and was told I could pick our dogs up between 1-4:30 on Sunday. When I arrived to pick them up I was then informed I needed to pay an additional half fee because it was a Sunday pick-up. This was never explained on our phone conversation - not sure I would have boarded if this had been told in advance.

The service itself was fine. They were very sweet with our dogs, and they took good care of them. It is just the poor business practice - not being upfront that really upsets me.

• Pros: sweet with dogs
• Cons: not quoting price accurately - misled

10/29/09

Outstanding Experience

by Paula Gordon

We just moved here from Pennsylvania and needed to find a good kennel and groomer for our two dogs. After having the dogs do a "test" stay at Pet Resorts and receive their first grooming, we cannot say enough good things about this place. Annette, the groomer, is the best we have ever dealt with, and the service, boarding facility and staff were wonderful. We will definitely be back and recommend this place to everyone we know. Thanks for a great experience!!

• Pros: Grooming, Personalized Service
• Cons: None

07/26/09

Kitty spoiler--He loves it!

by Sharonwr

Most cats really have a hard time when they have to adjust temporarily to staying in a different environment. The staff at Pet Resort here are so loving and take the time to play with and care for your cat. Every time, mine comes back home relaxed, non-traumatized and happy. Much happier than when I leave him with a pet sitter to check in on him twice a day in his own home--he just isn't left lonely at all in PR. A great investment. Doesn't get any better.

• Pros: Great care for all pets
• Cons: None

07/10/09

Highly recommended

by crgtr

We have used this pet Resort quite a bit. We tried a few other kennels around town and there are some nice ones, but they are $$$$$. Our pups always come out smelling good and happy. We have also used them with some rescue dogs. One that we have in there now was very scared and stinky. We had them bath him and I have to say, in the two weeks he's been in there, he has turned around completely. He smells good, he seems happy and he is getting along with other dogs VERY well. He used to snap at all male dogs. Now he plays well with all dogs. Anyway, if you try them, I think you'll like what you see.

• Pros: Great staff and rates
• Cons: can't think of any cons right now

07/09/09

Great place to leave your dogs

by cadavis1268

We have left our dogs there for several years now. This was the longest we have ever left them. They really seem to enjoy the place. I know our yellow lab loves playing with other dogs so he must get really worn out with the "play time" they offer. They both smelled fresh and clean when we picked them up. They had the bath and nail trim. The staff was very friendly and caring when they brought them out to us when we picked them up to go home. We will go back!!

• Pros: clean, friendly, knowledgeable and caring staff

05/11/09

Home away from home

by swoots

Our girl is always happy when I drive up there with her.

I know and do not worry about her. She is 12 now and I can tell if she has not had a good experience. She would show it in a very special way to me. I thank Pet resorts for taking such good care of her when we need them.

Sandy Laws Mom

• Pros: Knowing our baby is being taking care of
• Cons: Really don't have any

05/08/09

Great Pet Facility

by 57Mary

I recently boarded my elderly (22 yrs. old) dog and had a great experience with Pet Resorts. Due to her fragile condition, she requires special attention, and the staff was exceptional with her. We kept in contact frequently which eased my concerns. It was obvious they were genuinely interested and involved with my pet. The facility is impressive; very animal friendly. I only have positive accolades for the staff and facility.

• Pros: Very caring and concerned for pets

04/27/09

Please Read!

by augedoggie

Basically, I dropped my 13 year old dog, Scout, off on a thursday evening; picked her up on Monday at noon, rushed her to the vet and had to put her down 3 hours later.

When I picked her up, she was barely breathing, couldn't walk and unresponsive. Pet resorts didn't even give me a phone call when they admittedly noticed her acting strange and unable to walk the night before I picked her up.

My dog was not blind, or deaf, or sick or unable to walk when I dropped her off as they state in their response to a review another person posted, as this is not the first time this has happened. She was doing well for a 13 year old dog and in good spirits!

I wrote a review of my experience and what happened, but it was too many characters to fit on here. I feel it is important for other pet owners to understand the condition my dog was in when I picked her up; and more importantly how I was never notified of her being sick. PLEASE, before you take your best friend to Pet Resort's of America, read my story at:

augedoggie.wordpress DOT com

• Pros: con: don't always use the food you send
• Cons: Can't take care of elderly, won't call if pet is sick

04/17/09

i wouldn't go anywhere else

by weenie608

I feel very comfortable leaving my dog and cat here. It is so much better than leaving them at the vet's kennels. The staff is kind, knowledgeable, and obviously petlovers. The dog wags her tail when we pull in and the cat doesn't go psycho - in that cat-like way. There's plenty of room and times for doggies to play and a cat "playroom" too.

Highly recommend the groomer - she knows what she is doing and is very fairly priced.

We are going back next weekend.

• Pros: reasonable fees; great staff

04/16/09

I feel comfortable leaving my pet here!

by marcypruett

We leave our dog here when we go out of town and we never think twice about it! They take such good care of Brewer and he is always happy to stay there. We also take him here to get groomed. The groomer here is really great and also priced really good! I would recommend Pet Resorts to anyone!

• Pros: They really care about your pet and tend to their needs

04/05/09

Peace of mind for leaving your pet

by Cmartinez5188

peace of mind knowing your pet will be safe and cared for until you return! Staff personable and easy to get along with

• Pros: great value, convenient operating times