Pet Resorts of America
Nashville, TN 37209
Phone: (615) 356-6996
07/16/2007 Posted by vbvr
I called to make reservations to board our two dogs and was quoted a price. I booked it for a Saturday night and was told I could pick our dogs up between 1-4:30 on Sunday. When I arrived to pick them up I was then informed I needed to pay an additional half fee because it was a Sunday pick-up. This was never explained on our phone conversation - not sure I would have boarded if this had been told in advance. The service itself was fine. They were very sweet with our dogs, and they took good care of them. It is just the poor business practice - not being upfront that really upsets me.
Pros: sweet with dogs
Cons: not quoting price accurately - misled
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