Ilex
Nashville, TN 37205-2102
Phone: (615) 383-7020
08/29/2007 Posted by jts68
Hired Ilex on the recommendation of a friend of the owners. Spoke with Eddie at length about the floral design and the budget. They were familiar with the church as they had done flowers there for many weddings over the years. I went to pay the balance for the flowers the day they arrived, and I was charged $800 MORE than what I was quoted. Later, I found out why. They did a completely different wedding design than what I ordered. My maids' flowers were wrong. The sanctuary was wrong, and many items were left out. I was disappointed (understatement) . I managed to focus on the real meaning of the ceremony, but the photgraphs didn't capture the wedding I have been dreaming about my whole life. I left messages for the florist, but received a return call once we were on our honeymoon. They agreed to give us a store credit, but I can't get anyone to return my calls or right the wrong. Very disappointing. It's a shame, because I actually love their work. This is what I call stepping over dollars for dimes. If they had responded right away- sent a designer to my home and helped me put together a floral plan for each room, I would have spent the store credit and then some and referred everyone I spoke to because "they took care of me". I hope they read this and make their way to do the right thing.
Pros: Beautiful Work
Cons: Inaccuracy in executing the order...don't follow through on making it right.
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