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Studio 201 Salon and Day Spa

5751 Old Hickory Blvd Ste 201
Hermitage, TN 37076
Phone: (615) 889-8893
Horrific Customer Service
1 Star Rating: Not Recommended

12/21/2007 Posted by joseph_franco

My wife went to this salon, since it's close to our home, and the service was horrible. Paty, not sure how to spell this individual's name, was the stylist with absolutely no style or manners. Her hair was a mess, he rattitude was lousy and she treated my wife like she was inconveniencing her. After tossing my wife's earrings and her phone onto the counter, Paty told my wife to stand. Paty then proceeded to sit in the chair and told my wife she would cut her hair while my wife stood. Now, this is something I've never heard of. My wife is 5 month's pregnant, yet this girl had no consideration for my wife's health. My wife protested, and Paty said that's the way she cuts hair. She also refused to have my wife's hair washed before she cut it, stating she washed the hair after it is cut. Fortunately, my wife walked out before this beast touched her hair. People of Nashville and Hermitage, beware of this Salon, if you value your hair!!!

Pros: None

Cons: Everything

Response from this business

Communication Breakdown...
Posted on 12/28/2007
Unfortunately, you were misinformed on some of the events that happened during your wife's visit. She was told that she would only need to stand for less than 5 minutes while the initial length was taken off the bottom of her hair then she would be able to sit back down.In order to achieve the look she wanted, a dry cut was the best option to start, followed by a shampoo and additional shaping/cut. Your wife was told that if she chose to talk on her cell phone that they stylist would have to step away until she was finished, as we cannot perform a cutting service while she was talking on the phone. We were unaware that your wife was pregnant until she was about to leave. All of our stylists have had years of training, are highly skilled and would never be so rude to disregard someone's health. We value our clients and are always open for constructive critiques, however we do not appreciate comments of personal slander.

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Editor's Review

Luxurious destination for all manners of pampering, includes full-service salon styling, massages and waxing.  See the full editorial review.

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5751 Old Hickory Blvd Ste 201
Hermitage, TN 37076

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