Beaman Automotive Group

04/10/2008 Posted by tricia4runner

I have purchased 2 4-Runner's from Beaman Toyota and am a firm believer in having the maintenance done on them when required and recommended. I have been to the Service department several times over the years for Oil changes and other repairs. Recently, I went to the Service Dept. for an Oil Change and was told that I had to have an appointment. I told the service rep that I have never made an appointment. He was very rude to me and told me I would have to leave. So I left, fuming.... Drove straight to Rivergate Toyota where I was treated very nicely and will be returning there for all of my service needs along with future purchases. Beaman lost another customer here because of their rude service dept.

02/19/2008 Posted by CK1234reviewer

We bought a Prius from Beaman last November (of '07) and had a great experience. They were very knowledgeable about their product and after we bought our car- we even came back to get help with the navigation system. We had some glitches with paperwork and them getting us our registration (which was supposed to be renewed) but after some patience and persistence, it all worked out. I am sure we'll buy from them again. Good luck :)

Pros: convenient location, knew product

Cons: took a long time to be able to get a Prius

10/15/2007 Posted by cederic

I took my truck in for repair. Picked it up was told it was fixed. Mark Taylor was listed as the tech who did the repair. I got it home and was looking it over and discovered components loose, leaking and inproperly installed. I am mechanically inclined. The only reason I took the truck to Beaman, was the parts and labor were supposedly covered by a recall. (Of course, the recall did not cover all costs. ) I called the Service Dep. Manager who blew me off. I took the truck back to Beaman, confronted the tech about his shoddy work, and he got all defensive, because he knew he was busted, but "Management " did nothing to fix this problem. Before this incident, I had purchased my last 3 vehicles at Beaman. NO MORE. This is directly for Mr. Lee Beaman, president of Beaman Automotive..... Mr. Beaman, I hope you enjoy your $250 you got for this "repair". It has cost you thousands in profits from future purchases. Way to treat your customers!!! Also, another word of advice.... The service techs might get some work done properly if all of them were not up front sniffing on the female service reps. GOODBYE FOREVER, PREVIOUSLY LOYAL CUSTOMER WHO GOT SCREWED!!!!!!

Pros: Toyota is a quality product, but get it and the service elsewhere.

Cons: Poor repair work, worse customer service, service techs and reps not professional.

01/14/2007 Posted by lune2007

I went to Beaman end of Dec 2005 wanting to buy a car. The sales person came quickly to assist me and my friend. After decided whether I wanted a new car or a used one. I decided that I wanted a 2006 LE Toyota Corolla. The sales person who I didnt even remember the name was very shady. He tried to get me agreed on buying an overpriced car. He didnt want to explain how the interest works and laughed at us when we made an offer. Chris and I were not very happy with him especially when he left us to talk to someone 'inside' numerous times about our offer for a long time. He was very pushy and said we would regret not getting the offer (which was the one that was overpriced). I would suggest that anyone who would want to buy a car would consider asking about the interest instead of getting the price that you could afford to pay monthly because the interest could be way over what you could get as the best deal. Always asked the price and the interest and then divided up to how many month your financing is and that is how much you need to pay. Beaman caused big dissappointment to me on my very first car purchased. Later on, someone else called me Jan 2006 asking me whether I wanted to get a car from them. I told them that I already got a car from Toyota of Murray and didnt like the sales person. He told me that he was fired (I dont even know whether that is correct). Beaman didnt get any business from me and I would not recommend them to anyone. I would suggest that if you would ever want a Toyota, go to Rivergate Toyota. They are trustworthy and I love the way they do their business. I didnt get any car from them because I was faded up with the Nashville dealerships (mainly caused by Beaman). Then, you see so much probably not because you save so much. So be careful. I think the reason why people got tricked so much is because they want something so badly and do poor research. Don't be in a hurry when you try to buy big purchase,you could regret it years later.

Pros: It is close to downtown, easily accessible

Cons: Shady dealership/salesperson

10/17/2006 Posted by halvtaz

I was in need of a new vehicle and ended up going to Beaman's. My wife was able to work out a very good deal and the salesman was more than willing to talk to me on the phone while working out a sale with my wife. We were able to get what we wanted for our trade in and were given all of the incentives that they could find. There were even some obscure incentives that we qualified for on top of the advertised ones. The whole process was very enjoyable and would recommend them to everyone.

Pros: Service, patience, ease of sale

Cons: parking

06/16/2006 Posted by notsatisfied

I currently had my car repaired at Beaman Toyota and was "helped" by Corky. First of all, they charged me $90 just to diagnose my car. Then they tell me that if the part that they "cleaned" defaults again, I will have to replace it for only $1,000! Of course, a month later my car stops on the side of the road and I have to get towed to their dealership. Corky was not helpful at all, and did not provide me any alternatives to replacing the part. He also seemed to be the only person who didn't think that this was unusual, and that a three year old Camry should not have a malfunctioning throttle! Four days, and $1,100 later my car was finally fixed. When I called a corporate number to complain, I found out that the throttle was recalled and was under warrenty!! HOW DOES A DEALER CHARGE PEOPLE FOR PARTS THAT ARE RECALLED! How could no one have known that this part was under warrenty by Toyata, and how many other people have blindly been charged for parts that should have been free?! I was refunded my money, but I will NEVER go to Beaman Toyota for anything again!

Pros: shuttle service, helpful manager

Cons: not trustworthy

06/20/2005 Posted by crappy_service

I purchased a brand new car from Beaman. While still under warranty the cluster panel lights malfunctioned. I took the car to the dealership to get fixed. Eventually my lights went out again, but the warranty expired. When I asked if they would honor their promise, they said no. The manager called me with one of their VPs and she said that it was my fault for not getting anything in writing. I learned my lesson that day. 1-Never have a mechanic rig your car while under warranty, 2-Always get everything in writing, and 3-NEVER BUY BEAMAN OR USE THEM FOR ANYTHING!!!!

Pros: none

Cons: everything

11/08/2002 Posted by falseharmonics

I will of take my bussiness esle where next time. The new vechicle is fanastic. The staff are not on your side what so ever. Beware they will tell you and promise you everything, then when you sign at the dotted line it's SEE YA LATER !!!!!!!!!!! Beware

Pros: Toyota Products, Toyota Vehicles, Toyota reliability

Cons: Liar's, Misrepresentation, Big Bullies W/Ties