Lakewood >Emerald Bay Fish & Repitle
Not what it used to be. I used to shop at Emerald Bay all the time, But here lately they never have anything I need. They are always out of stock of every item I come to purchase. Back in the day, I could always count on them to have what other stores did not. It seems they have fallen far behind. Come on guys, don't leave me hanging. And as far as the previous review, the guy you were talking about always being there, His name was Scott or Steve. And yes he was awesome. He used to have my stuff waiting on my at the counter before I would even checkout.
Very Disappointed. Let me start this off by saying that me and my husband reward our kids by taking them to Emerald Bay. This weekend I was very disappointed to find that the guy that my kids and I have delt with for two years was not there this weekend. My kids and I love this employee, he has been very informational and patient with my kids. This weekend was different, there was a new guy there. The entire time we were there he talked on the phone to what sounded like his buddies. He was talking about the weekend and drinking. While the other workers seemed busy with other task, he walked around and ignored me. It's never been this way before, i hope it dosent continue. Where's my fish guy, i hope you didnt go to another store.
knowledgeable staff, great selection of healthy animals. I am always impressed with the service and the quality of the animals and supplies at Emerald Bay. The people there really know and love what they are doing and it shows!
Outstanding customer service and polite staff.. I'd just like to agree with the other positive reviews, they have alway's been helpful and patient when I ask beau coupe questions about problems that I've encountered in the hobby (salt water). I generally drive past two other aquarium stores to the other side of town to Emerald Bay.
Best Store in Town. Incredible! Best selection of reptiles I've seen in a store. Everything appeared to be in excellent health. Great service! VERY Low prices! Glad I found someone local where I don't have to pay outlandish prices of other reptile stores.
The Best. They have great service and great values. The only store where everyone greets you like a long lost friend. They are very knowledgeable and helpful. They are well worth the drive if you don't live on their side of town.
Great Store, Great Folks!.
After being a customer of all the local fish/pet stores in the Nashville area - this is "My" pet store.
The staff (sean & robert & friends) are knowledgeable, don't force you to buy things, answer all your questions, and care more about your total experience than anything else.
This is how a small business should be run!
Emerald Bay...First Class Operation!.
Please do business with these first class small business operators. They go out of their way to give reliable information, that you can count on to be correct, even if that information sends you to competition.
Saltwater Reef addicts, here is your fix!
Sean, and Roberto are the one's to talk to, they have no fear of only providing the profitable answer, they give the correct answer, even if that means you will not be doing business with them (at that point in time).
My hat's off to these guy's, they look out for the hobbie, not just their bottom line!
Please visit their shop, they helped me more than they should have, considering what I have spent with them, though I will spend more after seeing what real customer service is really about.
Friendly and Knowledgeable. I decided to purchase my first lizard Emerald Bay a few weeks ago because of their knowledgeable staff and great deals. They gave me a great package deal cause they wanted to make sure I got all the necessary stuff to take care of my new lizard. They offer great advice and didnt pressure me into deciding right away. They continue to answer my questions and are always reasonable on pricing. Thanks guys!
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