04/27/09

Horrible service! Will never stay here again

by 1grateful

I had confirmed a double suite with a sofa bed to accomodate 6 adults. Upon arrival, they stated that my room was not ready (which was fine) when we did finally check it, the rep told me he "gave my room away". When we visited our room it was 2 double beds..no sofa (although my confirmation clearly states double and sofa)The staff treated me as though as I was wrong and said that although my confirmation stated sofa bed, it was put in as a request---- when IT CLEARLY said confirmed! They were very rude...from the bellman to the front desk, especially the night manager...Richard Ruiz is his name. They did nothing to accomodate their mistake and when I asked for blankets to make apallet on the floor...they gave me 1 sheet, 1 blanket? Is that enough to make a pallot for 2 grown adults? To top it off, we left because of our treatment, and they refuse to give our money back. We paid 250 plus for a room we didn't even use. Horrible, horrible place to stay!

• Pros: none
• Cons: service

03/28/08

Poor service and rude employees

by james108

This location is ok, but it wouldn't be my first recommendation. I have to stay here pretty often when I have meetings downtown and every time it is a hassle. My room is never ready at check in time. For some reason this seems to make the front desk people get an attitude with me as if I am the reason it isn't ready. The rooms themselves are ok, but not up to the quality I would expect for a hotel in this price range. They've recently been remodeling, but have so far failed to replace old linens and bedding. They did put in some hideous furniture that is worth seeing if you need a good laugh. Also, I've noticed the heat/air does not work well in the rooms. I've had to get maintenance to work on the units in my room more than once. Room service was ok. Nothing special, but it didn't take long to get.

There seems to be a lot of "yes men" in management. Always willing to say they will get this or that for you, but they never come through with their promises. Guess they figure most people are gone in a days time, so they don't have to please them.

If you can find another place, take it. If not, this is ok, but set your expectations low.

03/17/08

It was OK.

by writingnerd

I stayed at the Doubletree on 4th Street in Nahsville for two nights. I love Nashville and often go for pleasure. The rooms were nice, clean and comfortable. However, the staff didn't know where things were when i asked and the bellperson was rude. When there was no one to take our bags we carried our own to a cart and went to check in...then a bell person offered to take our bags when we had finished checkinging in, then he disappeared. When our room was ready we started to the elevator and was told that we could not take the cart upstairs by ourselves and they could bring our things up to us later. We needed to change quickly fto make our reservations so we carried our own bags. The lobby was uncomfortably crowded due to construction, there was no sign to the cafe. I liked that there was a Starbucks in the lobby. I'll not be staying at this particular Doubletree again.