I am not a car guy, but I love this place. I hate to be that guy, but we all know how untrustworthy some mechanics are rumored to be. Not these guys. I have been here 5 times between my wife's car and mine. They are always friendly, and they are always efficient. One time,I had a nail in a flat tire. I brought it in about a year ago, and they removed the nail and determined the flat was just a coincidence. The nail/hole didnt even require patching. No charge. A year later no problem with that tire still. One time they checked my Volkswagen and were concerned about an electrical issue so they referred me out. They did not attempt to find other work to do on it, and they again no-charged me. Today I brought in a tire with a huge nail in it. They patched it quickly and that was it. I have had no problems with anything else they have fixed in the past. I highly recommend them. Today is my first time ever reviewing a business, so I am making the rounds. I was inspired because I was attempting to look up their hours via my phone's map, and I saw a negative review and thought "what the heck!?" So I decided to speak some truth:)
I didn't look at the reviews until after I had my vehicle serviced and they were completely opposite my experience. I was pleased with the service, time, and was charged a fair price for services rendered. I sometimes wonder if people who report problems are negligent with their auto maintenance. I keep my oil changed and my tires rotated and do whatever I need to do to keep my old truck running. On this visit, I was showed a belt that needed attention and had it changed while I was there. I will be back and enjoyed my visit
I have been burned twice by this
company. Once far more severe than the other. First of all, several years ago, I took my car in to have an estimate for some tire service, because they were right next to my workplace. I asked that they call me before doing any work. Not only did they not do the work, they never called! I had dropped it off early that morning and never heard a word from them. When I called to pick it up they told me that they couldn't do the service. It would have been courteous to get a return phone call so I wasn't waiting around.
Unfortunately, years later (Summer 2011), I decided to save a few bucks by purchasing a Groupon for an oil change, tire rotation and new wiper blades. The tires felt rougher than they did prior to the rotation (if they were indeed rotated), I recently learned that they put the wrong size wiper blades on (and they were extremely cheap--only lasted a few months!) and worst of all, about 2 months later I had to have my engine replaced! Turns out my oil was way too low. Of course, I didn't check the oil when I got it back, but my hunch is that either they didn't change the oil or didn't put enough back in. Either way, I can't prove it, but I never had problems with my car before (a Honda Civic), nor did I have a leak. Needless to say, I am keeping my distance from this company.
This was a very expensive lesson to learn--go to someone you trust. Trying to save a few bucks cost me a fortune.
Get price up front. $34.40 to patch a tire??????? My fault for not asking first but I have never paid over $16.00 to have a nail removed and tire patched and never expected it to be this much. Also took over 30 minutes to do it. Not coming back there which is a shame as I have always found them reliable and fair priced.
Honest team!. I've been going to Best One for almost 2 years. The service is great and I trust their advice. If I need repairs, they let me know if it is immediate or if I can put it off for some time. I really appreciate as it lets me budget. I would recommend them to anyone who needs auto service! Thank you for helping me through my car care needs. You guys are awesome!
Great Service. I received great service from these guys. I went in for a tire rotation and alignment, because my car was pulling. After the balance, they check my alignment and it was fine. They could've charged me for the alignment, and I would not have known the difference. I will definately be back.
better watch these guys.
Caught them...paid for tire rotation not done...and another customer did the same while I was there. Either poor supervision or intentional? Either way I won't go back.
I suspected this on a previous visit so I marked my tires to see if the rotation occurred and no it did not. Now wonder if I have synthetic oil that I paid for?
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