08/25/08

Unfortunate relocation and future....

by LolaGM

Tiba's previous location at the Mall at Green Hills was albeit, bipolar, with the distractingly cluttered retail front and the polished, marble spa in the back. But it did have a unique charm and style. After all of the hoopla built up with the mall-closing and then the "secret" whereabouts of the new location, I was truly annoyed and insulted as a customer at the arrogance of a business to expect customers to wait and follow blindly without the faintest hint of gratitude or respect for their clients. This attitude of self-importance has certainly hurt the business, as anyone who has visited the new location can attest. The place was completely empty on each of my visits. The sales and service providers, for the most part, are kind and genuine. I've never had a poor service at either location. However, that same attitude is still there... call it "delusions of grandeur", if you will. The location has changed but the personality is still the same. I expect high-class elegance to match the high-end resort prices. The build-up from the many letters, phone calls, post cards, and commercials does not mirror the end result. Sadly.... I would recommend this spa ONLY if you are willing and able to overlook the entire aura of the spa and focus only on the skill of the professionals. It is not relaxing, very noisy, and bizarre... I had to walk around an open dishwasher to get from the front desk to the spa... I kid you not. Can you say "tacky"? How about "liability"?

Another brief note is I've never been comfortable when in the vicinity of Tiba's owner. She just looms around the front desk and in the store. Something about her doesn't give me a good vibe. And for anyone that's been there, you cannot disagree with me that most employees seem to be uneasy around her, as well. That's unfortunate because there is true potential with Tiba, there always has been! But it seems even a grand transformation/resurrection can't safe her... from herself.

• Pros: Great staff, mostly.
• Cons: Bad vibe, cold atmosphere.

05/01/08

change is a good thing!

by phyremaam

I have always had good experiences @ Tiba, disappointed when I thought they were leaving. Tried other area spas; blah! Opened my mailbox on e day and suprised to find an invitation to their NEW LOCATION! Simply fabulous!! Without the 'cracker barrell' to walk through upon entry, once again I was very pleased to meet familiar faces delivering the same serene atmosphere. I didn't get a tour of the new place, but I will soon be back to see more from my favorite healing hands & wonderful spirits!

• Pros: very professional and personable
• Cons: Prime time traffic in the area of Hillsboro Road *arrrrrggghhhh!*

02/07/08

Best to AVOID this spa

by shesfunny

I went in to this spa to get an hour long facial. Not only was the therapist late, she left in the middle of the massage to let me 'rest' for over 30 minutes! Basically my hour-long facial was about 25 minutes. When I complained to the manager she told me that that was the way they conducted their facials and if I didn't like it, I could go somewhere else. So, if you would like a 30 minute facial, you would have to pay for the hour long one at Tiba.

• Cons: rude staff, you don't get what you expect