Stitch It Alterations
Nashville, TN 37215
Phone: (615) 292-3008
User Reviews for Stitch It Alterations
05/04/2008 Posted by LindsH
It's easy and convenient, but here are the issues I had: 1. Visibly uneven seams in pants 2. "bumps" left after a skirt being taken in. 3. Being told rudely by an employee (Beverly) it was due to the skirt being too tight until I pointed out it was there when the skirt it handing on a hanger. 5. The "fix" making the skirt essentially unwearable - multiple bumps on seam! 6. Being told they can't give a refund and that the bumps can't be fixed. 7. No manager to speak to at the store, region, etc. 8. Being given a "supervisor" name on sticky note, with no last name, title, etc. 9. Watching 2 other people come in with issues in alterations and going through the same thing I was with Beverly. Long Story: Stitch It at Ridgedale Mall managed to hem 2 pairs of pants with visibly, obviously uneven seams and when taking in a skirt, left multiple "bumps" in the hem where their alterations ended! They were willing to fix it only after Beverly (an employee) rudely suggesting that the skirt was too tight, then that it could be steamed out, and finally I had to show them that the bump was there when the skirt was hanging up. The second "fix" job was even worse than the first, done by Beverly. She then told me it was an issue with the fabric and nothing could be done . . . When I replied, "if I had been told that at first, I would have bought a new skirt rather than spending almost $45 to ruin my skirt." She continued to be rude and unhelpful. When I asked for a manager, she said there was none and no one else to talk to. After asking again, she gave me the cell phone for a "Mitch".
07/25/2007 Posted by winkmaryflowers
I absolutely LOVE this business, and ALL the people that work there. I am one of those people that has to have EVERYTHING altered...and I mean everything...so I am constantly in this store! I go to Stitch It more than I go to the grocery! I can't tell you how many times I have bought something, took it to Stitch It and asked THEM if I should keep it. Like a lot of women, I am small from the waist up, and larger from the waist down. With a lot of dresses and tops I have to buy a larger size so that it will fit loosely around the hips, but then I have to have the top taken in so it doesn't hang on me. Together, Maggie and I have basically custom made my entire wordrobe...everything from bluejeans to formal wear. I would NEVER trust anyone else again with my clothes. The workmanship is ALWAYS perfect and they can be really creative when they need to be. The person who said she didn't think the people were nice, must not be very nice herself because I have SEEN them deal with some nightmare customers and NEVER be ANYTHING but polite...no matter how rude, pompous, demanding, or just plain stupid the customer is. This is my favorite store in Nashville...Period.
Pros: Best workmanship and best "turn-a-round" time
Cons: None
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