Ellendale's

01/22/12

DON'T use a credit card!

by MRyan at Citysearch

Had a party of 7 for brunch on NYE (2011). Asked for 3 seperate bills. All three paid by credit card, but one card was charged for two of the bills. Made repeated calls to the restaurant to have one of the charges removed. Several conversations with the owner, and was finally told that they didn't know how to post a credit card, credit, on their computer system. She had to mail a refund check. All for all of the trouble we had gone through, making all these phone calls, she only refunded one of the charges, and not both. PLEASE pay in cash, and get a receipt.

Now, the food wasn't bad, BUT, the service was horrible.

We arrived at opening, along with about 20 others. They had an omlet/pasta station, BUT, it was manned by only ONE person. Therefore, the wait was more than 15 minutes. The food for brunch is stationed together, in the middle of a walkway, so its VERY difficult to get to areas when it's busy. All in all, we are in NO hurry to return.

Very nice atmosphere, food seems to be decent, but service, planning and management ALL fall short at this location.

09/18/11

Do not bother go to Red Lobster instead!

by 88881 at Citysearch

I have been ging for years, I have been disappointed my last 2 times! Food is way downhill. Service is horrible. Spend your hard earned money elsewhere.

05/07/11

So bad I had to write a review

by Ottmantn at Citysearch

My first review of anything for the first time. The reason because of how entirely disappointed. Today was my son's first communion. His grandparents drove 500 miles from IL to be with him and his family. After a wonderful service my wife wanted to go to Ellendales. We had never been here before but she had heard good things about their brunch. Not true ....

The buffet was broken down into four stations: Cold salads/fruits, Hot foods, omelet / pasta station, and desert. First there is nothing visually appealing at any of the stations. All the hot food stations appear like your great aunt's nasty casseroles. You know the relative where the food looks and tastes weird. This was the food in the hot section There was no primary protein that you should find at a buffet (prime rib as example). The desert station is a joke as it is primarily cookies and brownies layered in fake Hershey syrup. They claim a chocolate and cheese fondue. What a joke! I can heat up syrup and cheese too.

Although the facility is a unique type of cottage like feel, it is decorated in dark pain tones, unstimulating contrast, old tables and chairs. I also forgot that their prior inspection score was 65 and is now partially obscured by the recent inspection of 96. Our waiter was slow and all he needed to do was provide drinks and bring the check. A female server answered the phone while we waited for our table. she told the possible customer they didn't have tables ntil after 2 to 4. yet when we went to the back, there was plenty of tables. Kind of glad she talked them out of it.

The Final Insult was the 105 ticket for 4 adults and two children (5 and 8). The 105 ticket included a forced gratuity. I want my money back, my broken memory of my sons first communion, and a promise to improve your food, facIlities, and service. Talk to the Monelles people, take some customer service classes, get a real chef, and go to Lowes, the home improvement people.

12/10/10

Great Place!

by Rev Phil at Citysearch

I've seen some negative comments on here, but I've never had a negative experience there. Great lunch buffet, great atmosphere, great service.

11/19/10

Ellendale's Restaurant

by jobrando1 at Citysearch

Seen some negative reviews about TGiving. Made that meal in 2009 and it was better than excellent. Going for 2010 TGiving meal and expect it will be fantastic. I will say I'm not a big fan of the daily meals but they go all out for TGiving. Highly recommended.