08/20/09

Rude Owner!

by ddjmom

We went to our scheduled appointment and have never been treated so rudely! The owner made several insulting remarks to my daughter. She was very pushy and kept insisting she put on dresses that were not even her style while not paying attention to what my daughter wanted. I've heard people try to explain away the owner's attitude because of her nationality, but rude with an accent is still rude!! I would never recommend this place to anyone and really don't know how they are still in business.

• Pros: none

08/15/09

Excellent Service

by 1stimebride

I went into village bridal on the recommendation of a friend of a friend. My mother, MOH, Event planner were with me. We had no appointment. Nor had we called. Elizabeth was waiting on another bride, but said she would be right with us. I looked at dresses just knowing I would see the perfect dress and I did right away... Elizabeth and I talked about the wedding, our style and what I wanted... she set the "perfect" dress aside and we continued to look. I narrowed my search to 10 dresses. Waiting for the perfect dress to try on last. To my surprise, the perfect dress was "passe, too fru fru and very heavy"... elizabeth was not surprised as she realized I had a stomach I wasn't happy with.. she gently steered me to what was the perfect dress.. of course for a 47 yr. in the middle of a hot flash anything short of a iced down mini dress would not do!... She found me a beautiful light (in weight), unique in color, hey I am more mature... appropriate and beautiful dress. The dress covered my "tummy concern" and with she and Irene (the tailor)'s eye and sewing skills concealed it even more. I did not want strapless and she completely redid the top into a very original design perfect for me. She explained all the altering fees in advance so I was not surprised. I did two final fittings in one day which was perfect for me since I live 1.5 hours away... I would recommend village highly..I would also suggest making an appointment when Elizabeth will be there and isn't already scheduled. Also, she is direct with her customers.. I wanted honesty not a lie in order to sell a dress. If you don't look good.. she will try her best to steer you to another style or offer alteration suggestions. For me this was one of her best assets...

• Pros: knowledgeable, nice, great selection, talented
• Cons: need more places to sit while waiting

05/29/09

Terrible Place

by MSafer9180

I went into Village Bridal on my way to workout one day. I was wearing workout clothing, but it was VERY clear that the owner would never deal with riff-raff like me, and that if I wasn't wearing a Versace dress and didn't have on a $50K engagement ring on, then I shouldn't be bothering her in her store.

I ended up buying my beautiful $4K dress from Faccio Bridal in Franklin, where I'm treated amazing regardless if I'm wearings sweats, workout clothing, or anything else.

Do not go to Village Bridal if you want to have a pleasant experience.

• Pros: None that I could tell
• Cons: Rude, Rude, Rude