Pep Boys
Nashville, TN 37211
Phone: (615) 333-1275
Editorial Description for Pep Boys
Offers everything from shocks to XM radios. Auto service includes engine tune-up, wheel alignment and brake maintenance.
Insider Tips
Know Before You GoAppointments are not necessary for oil change or battery, headlight and wiper-blade replacement.
Save MoneyCheck the Pep Boys website for deals in your area.
The ExtrasNeed a tow? Call (866) TOW-2-PEP to get towed to the nearest Pep Boys. The fee is less than $100, regardless of distance.
User Reviews for Pep Boys
09/01/2008 Posted by rebekahchs
My husband and I took our car here to get a tire rod replaced and the front roters replaced. We were quoted $300. After two hours, the mechanics called us and told us that we needed to fix another tire rod and that it would be double the first quote. We declined, which they hassled us about and tried their best to persuade us to spend more money. We said we only wanted the original work we were quoted for done. When we went to pick up our car and pay for the work, they had managed to add another $50 dollars for extra labor. They said it was harder to get to then they had thought. We paid the money and drove home. Two hours later, we started the car to go to the grocery store and now the check engine light is on. This has NEVER happened before, and we don't think that it is a coincidence. They obviously messed with something. The car ran great before, NEVER had the check engine light come on. It is scary to think that the mechanics would be so sneaky as to mess with something to make us bring it back in. I am furious with Pep Boys and plan to take them to small claims court and expose their criminal practices to as many people as possible. Please do not take your car here. They need to be shut down. DON"T TAKE YOUR CAR HERE!!!! They are scam artists.
Pros: NONE
Cons: THEY ARE SCAM ARTISTS & WILL RIP YOU OFF
02/20/2008 Posted by seafoodluver
The Bad: I took some used $140/set custom wheels from craigslist in for my '95 Lexus SC400 (not on car) to get the wheels balanced. I was quoted two different prices at different times, one "package" for $29.99 while wheels are on a car (includes tire rotation) and another price ($10 per wheel) for wheels not on a car. The reason I didn't have them on my car is because I really don't trust anyone with my car and it should actually be easier for them not having them on a car (untighten/tighten lug nuts, etc.) I noticed that my wheels, when I came to pick them up, were not put on top of each other properly. It looked like the wheels were thrown on top of each other real quick, not lined up with each wheel/tire, which could damage the lip/face of the wheels. So, while I had a mechanic help me load the wheels up into a truck, the wheels were set down on the face side, which could cause damage. The Good: The price for wheel balancing is the best I could find around and some places don't touch custom wheels. They told me what was wrong with the wheels, that three wheels were bent and they told me the tires were low on tread, too. Overall: I was satisfied with the wheel balance that corrected the vibrations/bumpiness in the ride. I'm just glad I didn't bring in a $3,000 set of wheels.
Pros: Price, Customer Service
Cons: Needs Improvement in Quality/Care
