Cafe Nonna

Food, service, atmosphere -- excellent. Just had the best time at Caffe Nonna's in Sylvan Park. A friend requested eating at an Italian restaurant for her birthday, and after a thorough search, I decided that Caffe Nonna's was the best choice. I was right. The chef and staff were so accommodating, pleasant, and fun! (Our wonderful server John Michael seemed to enjoy the surprise Italian serenaders as much as we did.) Oh, and the food was delicious. I ordered cappellini with white clam sauce and almost licked the plate clean! We especially appreciated John Michael's wine suggestion -- a wonderful chardonnay at a VERY reasonable price. All in all, a perfect and memorable evening.…

Step it up... 6 of us went to dinner at Nonna for a birthday celebration. It has been 3 years since I was last there and used to love the place. The restaurant was not packed, but all tables were occupied. After being seated, it probably took at least 15 minutes to even be greeted by an employee. We brought our own wine, and immediately placed it on the table in anticipation that someone would soon offer to open it for us. Unfortunately, I bet it took 25-30 minutes before someone actually came to the table and got us started. For the rest of the night, our waiter basically gave us the minimum amount of attention required to keep us from walking out..No refilling of the water, no follow-up on the entrees, etc. You could definitely tell that we were not a priority.

The menu was limited and the specials were average. Although this was not a terribly expensive experience, I was displeased with the service and the menu. I am still not sure what is so difficult to understand about good service. Customer is seated...Customer gets greeted...Customer gets water...Customer gets food...Customer leaves happy..Seems simple…

Wonderful Surprise. Our trip to Cafe Nonna was afterthought and we had no expectations from the start. When we were there for lunch, we were among only 4-6 customers. We were seated right away and brought our drink orders and bread. If I had a complaint about anything, it was that refills were never offered, but since I don't need to drink 3 soft drinks anyway, it was not a big deal. I ordered pasta, which I thought was overpriced once you added on chicken. My husband got a pizza with procuitto. The pasta was above average and I was pleased with it. Most "Italian" restaurants have sauces that can surely be found at Fazoli's, but this was definitely homemade. What put the food over the top was the pizza. The review that didn't like the pizza is probably a fan of chain stuffed crust , canned sauce and 15 toppings. The pizza was the best that I have had outside of Italy, and resembled it the most closely of anywhere we've been in the US. You can taste the fresh cheese and tomatoes, and that makes all the difference. This is what real pizza tastes like and we will be making many more trips to Cafe Nonna just for the pizza.…

horrific restaurant experience at cafe nonna. appalling.. My best friends who have their birthdays within days of one another decided to have a small birthday dinner at Cafe Nonna. They made the reservations about a week in advance and were very excited to try the food at what seemed like a great place with a lovely atmosphere. When the day of the dinner rolled around and we arrived at Cafe Nonna, our impression of the place changed 100% within just a few minutes.

First off, we waited for about 10 minutes just to get acknowledged and our drink orders taken. When the waitress finally arrived with our beverages, she began reciting the specials which she did not seem to know very well. She was stumbling over her words and repeating ingredients of a dish several times. We ordered our food and waited for almost an hour for it to arrive to the table. In the process, our drinks were never refilled and were never offered anymore bread so one of us had to get up and go on a scavenger hunt to find our server in order to get some service. The restaurant was not even busy to say that perhaps our server was being overwhelmed. Finally the food arrived, and we were all bummed to find out the food was not even worth the wait; all the dishes were overpowered with salt and the portions were extremely small for the price. Our frustrations were through the roof at this point and we did not feel that the 18 percent gratuity that would be added to our checks due to the fact we were a party of 6 was deserved.

At the end of our meal, we received our checks which were extremely expensive and asked to speak to a manager. Our intentions were not to ask him to remove the gratuity but to inform him that for such high prices and an 18 percent gratuity charge the service should have been much better, just for future reference....His answer? That they had been in business for 11 years and their service is excellent; That they do no wrong, and he is "on to what we are trying to do". Oh and...to never come back to his establishment. Trust me sir, we never intend to come back to your terrible restaurant and if you'd like to be in business for 12 years than you outta get your act together because you def. do not know how to convice first time customers to come back.…