Bates Nursery - Great Products, Poor Customer Abiance. i've spent quite a bit of time and money at Bates, not to mention the gasoline driving way out there from Oak Hill. All was well until recently when I was shopping for a laurel. As I walked about, at every turn I was bombarded by 70's rock on the speaker system. I could hardly have a conversation with my wife to discuss this plant versus that plant. My wife approached the service counter and asked if they could turn it down a notch, and she was told that "some people like it". Incredible. It would seem that they would be concerned about the next person walking through the door with money in their hand, but nope, the blaring music was fine with them. It pretty much soured a high opinion I had for the place. I'm going to search around a bit and find another source for my planting needs.
They're Greeeeeeeat 1. Tasteful and dependable
Best Selection! Best Service! Best Quality!. My husband and I have been customers for years. We look forward to going and getting our plants,trees,mulch and garden pottery there. We have always received high quality products, nothing never dies or gets diseased. We always enjoy talking with the staff when we are there. If you want the best in selection, good quality and a friendly know-all staff visit Bates. Sign up for their "Bates Rewards" when you visit for weekly emails and great discount notices. If you are lucky you may catch a "Container Pot" class by Beth and have some of Renee's homemade chicken salad.
Bates back to original owners. Fortunately, Bates Nursery returned to its original family ownership in 2008, after a few years under different (and I'd say, lesser) management. Bates is back to again to featuring quality and helpful staff and wonderful plants. Don't even think of going to Home Depot or Lowe's when you have this resource in town!
Helpful and Friendly Staff.
My husband and I are very new to the world of gardening, so we have tons of questions. Every time we go to Bates, they are always so friendly and helpful. I hate shopping at places where they give poor customer service, and many of the nurseries I have been to act like I'm bothering them by shopping there! I always feel welcome at Bates, and the free bottled water is amazing!
Bates has excellent sales that are constantly rotating, but their full priced items can be high so we try and buy what we need when it's on sale. If we DO have to pay full price, it's not sooo bad, because they carry really good quality plants and trees.
Get on their mailing list for gardening tips and info on when the sales are!
Best choice for mulch and soil!. It's always a pleasure to shop at Bates. Everyone is helpful and friendly, and they have the best mulch and growing medium I've found, and the price is great! This is by far my top choice for all my gardening needs.
I recommend that you go to Bates Nursery!!!. I've been to Bates Nursery several times. I actually drive from Hendersonville to get there and I do know that there are nurseries alot closer. A couple of years ago when I was looking for the "Double Pink Knock Out Rose" when it first came out, that Bates had several of the plants in stock while some local nurseries had told me that the Double Pink Knock Out Rose wasn't even available yet. I know every time that I go to Bates, that there is always staff on hand who are extremely helpful in finding plants that I'm looking for and very helpful with plant questions. I have recommended Bates Nursery to all of my friends and family members. Plus, I really enjoy reading my e-mails that David sends. He has a very interesting writing style and I always get a chuckle or two from his jokes in his e-mails. Do yourself a favor and go visit Bates Nursery.
Always the very best. Always the very best information, products and service... even if you don't buy anything.
Always my first choice!. First off, David is great! He is always friendly, helpful and so dialed in. Standing around, talking to David is like sitting around with a great musician listening to him riffing on a guitar. The man jams! He is always interested in what project you are working on and always has great suggestions. He always is helpful and never makes you feel like you are interrupting him. He takes his time with his customers and is obviously passionate about his business. I enjoy his emails and always find something interesting when reading them. His staff is always friendly and helpful, going out of their way to help. I grow a huge organic garden every year and buy the earth mix to add to my soil with great results! Last fall, I went there to purchase some pansies and mentioned to the woman who was assisting me that I had purchased all of my tomato plants (about 15 varieties, over 36 plants) earlier in the year, in the spring after starting my own seeds in February, planting them and then, that night,, getting 2 1/2" of rain, followed by low 30's temps the next day. She was sympathetic to my frustration and then was very interested in my feedback on which plants I liked, didn't like, which produced, didn't produce, etc. I liked that she actively sought my feedback on how their plants did for the season. The interaction and personalized service, advice, and knowledge at Bates is something never found at big box retailers which is why I always recommend Bates Nursery.
top quality plants. Since David Bates has come back to running the nursery the quality of his merchandise and the customer service has been AWESOME!! I always go to Bates for all my trees, shrubs and plants for the spring and summer!!
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