Negative reviews are true. I read all the reviews and didn’t believe them. I purchased ~$20,000 worth of furniture from Tim gregory and was promised delivery within 3 months of purchase. After 6 months of hearing unfounded promises and excuses including Tim missing several promised delivery times (I even took off work waiting for the delivery) I never received the furniture, much less an apology or sincere answer. After starting to go down the road of legally going after Tim for my money or furniture, I was given a refund again without an apology. I just don't understand Tim or his manner of running a business. I advise you to look at the better business bureau website.
Do Not Order!.
Tim lied left and right after we ordered thousands of dollars worth of custom furniture. We were in the process of ordering more when we were approached by an attorney checking the inventory pursuant to a pending judgement against Gallery of Belle Meade.
We only got a refund after much cajoling. Do Not Order anything from this guy, he is no doubt ending up in jail or bankrupt.
BEWARE!!!. Beware of placing custom orders at the The Gallery of Belle Meade. After searching throughout the city for a small scale love seat, my husband and I found one at The Gallery of Belle Meade. We placed an order for the love seat in a fabric of our choice. The owner, Tim Gregory, insisted on payment in full at the time of order, something we have learned since never to do. He estimated that it would be 6 - 12 weeks until delivery. Since I had never encountered problems with furniture orders, I waited over 14 weeks until I first called to check on the order. I was told it would be another month or so before delivery. After a month, when I called again, Tim Gregory seemed to avoid my call. When I finally got through to him and complained about the long wait, he became rude and defensive. Over the next several months my husband began calling regularly. Each time, Tim Gregory provided another excuse for why the piece was delayed. At one point he even went so far as to set up a preliminary delivery date (which fell through). Throughout all of this, Tim was unwilling (or unable) to show us proof that the piece was ever even ordered and he refused to give us contact information for the manufacturer. Tim Gregory also refused our multiple requests for a refund stating that the item would arrive the next week. Finally, seven months after the order was placed, and after several threats of legal action, he reluctantly gave us a refund. Nearly the same scenario happened to personal friends. They had been pleased with pieces they bought off the floor at the Gallery of Belle Meade, but never received the custom ordered pieces. Better Business Bureau (BBB), which regrettably we didn't consult, gives the business a rating of 'F'. Nearly all the complaints to BBB are similar - no furniture and a refusal to refund until legal action is threatened. Don't let this happen to you!!!
Dealing with dishonest retailers. I've read reviews that many folks are being held hostage with deposits at this establishment. A long time ago I learned to place all deposits on a bank credit card. If the merchandise is not delivered by the 50th day, I place the deposit amount in dispute with the credit card issuer IN WRITING. The law actually allows the dispute to be made until the 60th day, but I prefer to have a little extra time. This protects my deposit investment, and if the retailer has good intentions, then everything can be worked out. Of course this is tricky b/c many custom orders take much longer than 60 days, but each consumer has to look out for himself--no one else will do it! If the merchant is legit, the management will understand and will not be offended by this necessary step to protect your deposit.
Trust me...all the negative reviews are true!.
First, my review is long, so be sure to click on the headline if you'd like to read my review in its entirety!
Trust me...all the negative reviews of this business ARE true and I'm quite certain that the owner IS the one writing any positive reviews! The owner is a dishonest man who will hold your money, not deliver the goods you order (maybe even try to bait-and-switch it for something else), and make you fight, fight, fight to get any money back if you are not satisfied (even if you've waited for months for furniture that he promises to arrive in 8-10 weeks). I have no idea how this store is still in business. I can't stress this enough: don't be fooled/enchanted by the beautiful goods on the showroom floor. Unless you're only going to buy goods off the floor and take them home with you that day, shop somewhere else! The owner, Tim Gregory, is a dishonest man who will make your shopping experience horribly unpleasant. I rarely write reviews but that is how strongly I feel about my experience at this store!
Also, check out the store's rating with that famous organization that is abbreviated by three b's (this website blocks me from spelling it out. If I could, I would AND I'd provide the link to this store's rating). The Gallery of Belle Meade's rating is an F, with multiple unresolved or unsatisfactorily resolved complaints.
Finally, I just did an extensive google search on the Gallery of Belle Meade, which showed it is also known as "Colonial Investments" at the exact same address (on Richard Jones Road) as the Gallery of Belle Meade. Colonial Investments is described as a returned/used furniture seller, which would explain all of the issues I had with this merchant and many of the issues described in other negative reviews. If this is in fact a used/returned furniture seller, the owner should just say that so that customers can make their own informed decision about whether or not they want to buy goods there. Again, though, that would require the owner to be honest, which he does not appear able to be.
robbed. Tim of Gallery of Belle Meade has taken thousands of my dollars and never has produced the furniture and fabric that I have ordered. He doesn't notify when he doesn't keep his delivery dates. Furniture was promised before Thanksgiving, 2008, and now it is January of 2009!!!!!!!!!!!!!! I have called weekly and he continues to give a new delivery date every week, but never delivers. Now I have heard of at least 10 other customers he has had the same dealings with. Why is this guy still in business? He takes your money of which he now has promised to return with an additional 10%, then refuses to pay. Something needs to be done!
Buyer beware. The owner of this store is dangerous to deal with. I purchased alot of merchandise through this store and have yet to collect a good percentage of it. Although the store sells quality, he will collect your money and not deliver the goods. The customer service is also one of the poorest I've dealt with too. And the owner is not a licesned designer. He will also sell you merchandise that he represents as one thing and come in as another. And the prices of the goods are overpriced. You can purchase the same goods from other quality stores in Nashville at 20-40% lower than the Gallery of Belle Meade. And at least at other merchants you will take pocession of your furnishings. Run Run Run.
Btw, its been told to me that the good comments on this site were placed from the owner himself. This is the type of business i would not do business with
Very Dangerous Shark. They have nice furniture, overpriced though. The problem is the owner. We liked couple of sofas and chairs, and we told the owner we don't want the floor models, and he said he would order new ones for us. But what he did was that he just took the same sofas and chairs off the floor and kept them in storage for a month and then told us our order has arrived and delivered them to us. I just don't trust him anymore. My advise is if you like something just buy it off the floor . At least you get it immediatley.
Quality Abounds. I have shopped with the owners of The Gallery of Belle Meade for over ten years. I have custom ordered numerous items. I have always had positive experiences. I am impatient, but I realize that the type of detail and quality of the items I order takes time. The Gallery of Belle Meade does not sell your typical Chinese imports like so many stores. Most of their things are made by hand to order in Europe. Just be patient I know they are totally trustworthy and very good people. I could not more highly recommend that you shop at my favorite store--The Gallery of Belle Meade.
Buyer beware - make sure to read all reviews on this store!. Buyer beware...make sure to read all reviews on this store! My experience with this merchant was horrible...long lead times, dishonesty from the owner, and poor communication from the entire staff. Although the merchandise if the store is beautiful, I ended up canceling my order after not receiving it for over eight months and I had to fight with the owner to get my deposit back!
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