7120 Charlotte Pike, Nashville, TN | Directions 3720936.125975 -86.911011
Neighborhoods: Whites Bend
Horrible. My sister and I went in to look at bridesmaids dresses for her wedding. At first she was nice and willing to help but extremely pushy.Later she was very rude we then noticed she had some of the dresses that people ordered lined in her kitchen and when my sister went to pick up a dress the lady was cooking bacon because she did not expect her!!!! We ordered our dresses and thats when the rude voice mails happened when our dresses arrived. Worst customer service go somewhere else where it is cheaper.
Unhelpful and rude to a paying customer – I bought my bridesmaid's dress at Petals & Lace. They were nice enough to clip off part of their color swatches for me so I could compare with ribbon, tuxes, etc. However, when the dress came in, even though it was labeled cornflower like we ordered, it clearly matched the periwinkle swatches and CLASHED with the cornflower swatches. When I asked about it in the store the employee showed me the swatches but was holding the card backwards so that the color names were in the opposite order and I had to ask her to flip it around to locate cornflower correctly. When I called after getting it home and comparing it to my swatches I was told I had a cornflower dress and a white sash when in fact I had an ivory sash and a periwinkle dress. Then the woman literally said to me "If you cannot read the word cornflower on back of the tag, there is something wrong with you because you can't read." This was after I explained that the tag was flipped backwards and stapled into a ziploc baggie holding the straps so I could not see the backside of the tag. I asked if I could break the staple to open the baggie and was told that would be like cutting the tags off. When I got back to the store they denied all of this and would not even look at the comparison between the two dissimilar colors, attributing it to different dye lots. I understand dye lots, but these colors clashed, they were not similar shades. Luckily, I only need 1 dress and my wedding is 3 months away; I'm sad but I will be able to find another store and get a dress that goes with all my other stuff. If I had to do it over I would never have ordered here, they were unhelpful when I had a concern and offered no advice as to what my options were. I recognize that this is likely not their fault, but I still expect respectful service and maybe even advice as to options. I have a master's degree in counseling and am used to discussing & solving problems. I don't know that I have ever been treated this rudely as a customer.
great customer service – I've bought both of my prom dresses at Petals and Lace....I was overly pleased with their wide collection of dresses i had so many to choose from and the ladies that work there were such a great help with everything..I plan using petals and lace in the future for my wedding and anything else that might come up.
Best customer service around! – This bridal shop is absolutely beautiful. I have bought many formal gowns here and plan to also buy my wedding gown here. They have an on site designer and couturier that make beautiful custom gowns. Their staff has made the time I spent their truly enjoyable. Thanks so much to the Petals and Lace staff!!!!
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