Berry Hill Animal Hospital

04/11/11

I'm a crazy pet-lover, and I adore these vets.

by mlv1055 at Citysearch

I don't get the negative reviews here. Yes, I've waited a few minutes to see the vet once or twice, but they have always been as concerned and gentle as I'd hope when giving care to something I love as much as I adore my dog. The prices are a little more reasonable than at other vets, but I would never let that sway me when it comes to my dog. It's just an added benefit. I totally trust the care of my pet to Berry Hill, and I think most anyone else can & should.

11/22/10

Berry Hill or Berry Hell?

by missusbrown at Citysearch

Unfriendly staff, Unprofessional vet.

I took my cat in Berry Hill Animal Hospital to be spayed. I brought her in the afternoon so she was to spend the night and I would pick her up the following day after the procedure. I got a phone call the following morning from one of the nurses to say there was a problem. To my horror, When I went to get Adeline, she had nerve damage in her right front leg from trying to escape from her cage. Her paw had gotten caught, and was stuck in there all night. I was concerned that this facility did not have a cage small enough to prevent this from happening. I thought, surely this is not the first time they have had a cat try to get out of its cage? We decided to reschedule the spay. I was to call Berry Hill once Adeline was better ( able to walk again). When I brought her in I asked if I would be charged for the spay? After all, Because of the incident, there was bandages, medicine, and stress to deal with. The Nurse asked why should I think I wouldn't be charged, so I told her and her response? Your just trying to get something for free. That was NOT the case. Against my better judgment I left my cat there, only to be called by the Vet in charge to tell me to pick up my cat and I was not welcome there anymore. I couldn't believe it. I was justifiably upset to begin with, but that just angered me. I found another vet, which was a little bit out of my way, but definitely worth it knowing my cats will be treated the way I expect. I like being able to drop them off with out worry.

10/11/10

Unfriendly Staff, Unprofessional Vet, Ridiculous Wait Times

by AllieKat83 at Citysearch

A friend recommended Berry Hill Animal Hospital when I was looking for places to get my puppy neutered. Growing up, my family has always Hillsboro Animal Hospital in Green Hills, but I wanted to find something a little cheaper and closer to my side of town. I should have trusted my gut instinct after the initial examination-- the staff was extremely unfriendly and, more importantly, the vet was extremely rude and rough with my dog (it was his first time in a vets office and was understandably skittish). I gave them the benefit of the doubt (people have bad days, right?) and made the follow-up appointment for the neutering. Once again, the vet was extremely rude to me. She seemed put out by my questions regarding post-op care, frowning the entire time. Maybe I am a glutton for punishment, but I just got back from my final visit to Berry Hill. The appointment, for a routine check-up, was scheduled for 10am. I got there about 5 mins early. There was one other woman waiting in the clinic, but other than that, the clinic was not busy at all. 10 minutes after 10am, and still in the the waiting room. 10:15... still waiting. 10:30... you guessed it, still waiting. At no point did anyone apologize for my wait- the two receptionists played on their computers and meanwhile I could hear my vet in her office taking personal calls. She would walk out of her office, glance at my dog, then walk off into another room. Not once did she acknowledge me and never did she provide an explanation for my 45 minute wait. I finally got up and told the receptionist that I wasn't waiting any longer. Instead of apologizing to me, he told me to have a good day and went back to his computer.

Long story short... don't waste your time with Berry Hill. They have no respect for their clients' time and obviously don't care about retaining clients. The vet is unfriendly, unprofessional. I'm going back to Hillsboro, because even though it's a little further for me, the staff and vets actually treat you and your dog with respect. Go figure!

03/09/10

Amazingly friendly.

by samsiam04 at Citysearch

Berry Hill Animal Hospital helped me with my dog and has a excellent staff. Wonderful help on the phone about answer questions about my dog. The receptionist actually told the vet and explained her story before I walked into the animal hospital.

While in the animal hospital they made sure to watch for other dogs and put forth the effort to have separated conflict. The vet asked questions but let me explain without finishing my sentences.

They were cheap and her examination I believe wasn't even the price they said it was, it was cheaper. My dog did have blood test, urine, and other test but wasn't as expensive as it was going to Pet'smart. She loved the vet and her assistant. As long as I remain in Nashville I will take my animal to Berry Hill Animal Hospital.

• Pros: Homey feeling, friendly staff, wonderful Vets, great service
• Cons: No cons

10/13/09

Best vet I've ever had

by Tarbilly at Citysearch

Dr. Williams and her staff are the best that I've ever worked with. I recommend them to anyone.

I recently had to to euthanize my 13-year-old cat. She was very sick, but none of the several doctors that saw her could make a definitive diagnosis.

Dr. Williams helped me make the decision to put Alice to sleep. She was compassionate and caring both for my pet and for me.

When the time came for the euthanization, the entire staff was gentle and compassionate before, during and after the procedure.

A few days later I received a sympathy card from Dr. Williams and her staff. A few weeks later I received a letter from Louisiana State University saying that Dr. Williams had made a donation to their vet school in Alice's memory.

That kind of care is not easy to find, and I was very moved by how Berry Hill Animal Hospital went above and beyond to care not only for my pet, but also for me during such a difficult time.

• Pros: kind and caring