2817 West End Ave., Suite 109, Nashville, TN | Directions 3720336.144191 -86.812201
Mon 10:00-18:30, Tue 10:00-18:30, Wed 10:00-18:30, Thu 10:00-19:30, Fri 10:00-18:00, Sat 9:00-16:00, Sun closed
Great Atmosphere, Exceptional serivce!! – Being pregnant, i thought it was impossible to have my hair colored, something i had wanted to do to try to make myself fell prettier at this time. Little did i know the Aveda line is perfectly safe, so after learning that i booked an appointment with Jessica to have my hair cut & colored.
I arrived on time & was greeted with a welcoming smile and assisted right away. I had brought pictures of the style of cut i was trying to achieve. Not only did Jessica do a great job on the cut, i gave her total reign on the color & it worked out better than i could have hoped!
Before the session was complete i was asked if i needed any products and if i wanted to book my next appointment.
The staff there seemed very focused on the job at hand, the stylists around me during my appointment paid close attention to what their clients were asking for and the clients then listened to reccomendations made.
Overall, it was an excellent experience. The salon has very well trained and attentive staff. I have passed word to many of my friends looking for a trustworthy, talented stylist and look forward to many more visits to come @ True Blue!!!!
LOVE this salon! – I just visited True Blue recently with what I considered a disaster. My hair truly has a mind of it's own. I mean, feeling insecure about your hair can be the thorn in the side of ANY woman. So, I called for an appt with Kim, and from the moment I walked in I started to breathe normally again:). The staff was so sweet and greeted me immediately, offering some of the amazing Aveda tea (my new favorite). I loved how open the salon was, too. Kim was awesome and basically performed a miracle, turning my neglected, natural brunette into a "natural" blonde. After a cut, layers, a blow-dry and style, I felt like a whole new woman. It's amazing how "hair day" can completely change your perspective on things. I have never gotten so many compliments on my hair. I was thrilled!! Already booked my next appointment. LOVE this place! I am a TRUE BLUE REGULAR!!!
True Blue is AWESOME!!! – I go to True Blue and have for 2 years now. I have never been in such an inviting atmosphere. Its always fun and laid back but busy at the same time. The owner, Kim, is so friendly and makes sure to say hello to everyone who walks through the door. The front desk staff is always outgoing and friendly. Shandry always has a smile on her face and goes out of her way to make the clients feel welcome and comfortable. They have recently added Jenna as her partner in crime...and the duo couldn't be better! The staff is always busy and helpful with one another. The service that they provide is amazing...my hair color stops people! People always ask me where I get my hair done and I always keep an extra card or 2 handy. This salon is awesome! id recommend it to anyone!
True Blue Rocks! – True Blue Salon is one of the best salons in Nashville. It's the only place I want to go. Jessica O. is my stylist. I would highly recommend her to anyone in need of a new stylist! During my appointment, she took the time to talk to me about the look I was wanting to achieve. She also looked at the pictures I brought with me of the color/cut I wanted. Not only did she do an AMAZING job... it was perfect - just like the pictures! Everyone was super friendly and I left in such a great mood! Thank you so much, True Blue! xoxo
Want a fantastic salon-Go to True Blue! – Jessica cuts and styles my hair and she's awesome! The atmosphere and customer service is the best. I'm really picky when it comes to my hair and you will love this salon!
VERY GENEROUS SALON! BEST IN NASHVILLE! – My company hosted a Benefit this year for MS in which the salon donated their time to do the hair and makeup of all artist. The stylist stayed after work on a Saturday and they were very sweet, and fun group! The owner and her staff made it convenient for all of us and made sure everyone was in and out on time! I would recommend this Salon to everyone!
Worst Customer Service – I booked an appointment with a stylist at True Blue Salon a couple of months ago. On my way to the salon Saturday morning, there was a wreck that closed down both sides of the interstate. I called the salon to let them know I was going to be late and was greeted by the rudest receptionist ever. She sounded incredibly put out and told me to hold. 7 minutes later (looking at my cell to see how long the hold time was) she told me, "well, we can try to get you in, but you realize that we won't be able to blow dry or style your hair right?" I asked her what the point was for coming in then and asked to reschedule the appointment. She told me not to because the stylist would lose money and that's the last thing that I would want to do to someone. WTF
When I arrived at the the receptionist knew who I was there to see and wouldn't look at me. The stylist then came and got me and brought me back to her chair. Did I mention that I was only 10 minutes late for my appointment? 15 minutes later, another client came in and the stylist had to manage two people. The poor girl was so stressed and apologized profusely the entire time. I told her that I offered to reschedule and what the receptionist had said to me. She was really embarrassed.
I walked out of the salon with wet hair and 40 degree weather. Even thought the color was amazing and the stylist tried to handle the best she could, the salon was incredibly over-priced and I was more stressed when I left then when I was stuck in traffic trying to get there.
The reason why I don't mind paying double price for a hair cut and color is for the relaxing experience. I'll never step foot in this salon ever again.
If you need a great place to get your hair done, there are several right in that area that will make you feel welcome, relaxed and do a way better job.
Horrible Experience – If you are interested in having true professionals pamper you in style, in a relaxed environment, all at a reasonable price... do NOT even CONSIDER going to True Blue salon! I went there for a simple up-do and I was made to feel like a rushed & unwelcomed guest! No one greeted me as I approached the desk, and when they finally acknowleged me they could not have been more rude or unenthusiastic. A lady just threw a card at me and said, "Fill this out." No warm welcome at all.
Fortunately, when I met my stylist, I was pleasantly surprised at how sweet she was... and she did an excellent job! However, she could barely carry a conversation with me, as she appeared extremely rushed and stressed to get through my appointment (even though I arrived on time). It was the quickest updo I've ever had done - and I could tell she really wanted to spend more time on me and my hair, but she was clearly having to scramble because she was so pressed for time. I remember looking around the salon and seeing total CHAOS everywhere. I felt like all of us clients sitting in chairs that day were on a conveyer belt and the stylists had to rush through everyone as quickly as possible. Not at all the relaxed environment or personal attention to detail that I would expect from a professional salon. Thank GOD I have never had my hair colored there - it must be a nightmare!
True Blue is extremely overpriced for their generic & time-crunched services. I would have felt more relaxed and respected at Great Clips! Do not waste your money, time, or hair at this place! O-v-e-r-r-a-t-e-d.
Love our Hair Stylist not the Salon – When I moved to Nashville from New Hampshire I had a very difficult time finding a good hair stylist. Cindy is the first hair stylist that has styled my hair just as I ask her. She is attentive, honest and has a wonderful personality. She helped me prep my hair style for my wedding and she blew me away with a fantastic night on the town hair style.
I was less than impressed with the receptionist on a number of occasions. I made appointments with Cindy only to find out that the receptionist had booked me for the wrong day, a Saturday instead of a Wednesday. The receptionist did not take responsibility for the mistake and simply tried to squeeze me in anyways. I was made to feel like I had done something wrong and that I was inconveniencing her by asking her to correct the situation.
I like the product line but one of the products was not available for me to use at my wedding. I got married in New Hampshire so I had to purchase my products to bring with me. The specific product I needed was important in holding the style. The person that I order the product from did not offer an alternative or even bother to make any other suggestions. They simply said they use the product on clients in the salon but that they do not have it available for sale to clients. That is just the most bizarre thing I have ever experienced at a salon. If you are going to use a product in your salon you should make it available for purchase by your clients.
I have also never been to a salon where the owner and other employees pace the salon watching every chair as if waiting for something to go wrong. It makes for an uncomfortable and untrusting environment.
I was also not impressed by the professionalism of the owner. She is impersonal, unfriendly and snooty. I am not impressed by any salon or company that tries to project an exclusive environment by being arrogant, condescending, and snobby.
BEST EXPERIENCE EVER--LOVE IT!!! – I've been going to True Blue for about 7 years now, and I still LOVE it!! Kim always does an amazing job on my hair, and I always leave smiling! Everyone is very friendly, and AVEDA products are the best! If you are looking for a great salon, you've got to visit True Blue!
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