True Blue Salon

11/10/09

not made to feel welcome

by graciegrace at Citysearch

One of the first things that drew me to the salon was the advertised promise of a scalp massage and makeup touch up with every cut. I was never, ever offered either. If not going to offer it, then remove it from the print advertisements.

On more than one occasion when inquiring about pricing, I was treated as if it was an annoyance (by the stylist) with a loud sigh and a 'let me see'. I feel the stylists and owner should have their prices down and should not hesitate to be forthcoming about said prices.

Once, when I noticed a spot after a highlight job and brought it to the attention of the stylist, she very rudely commanded me to 'look at her' and then said 'there is not a spot'. Which is basically challenging my opinion as a client and it goes back to the saying 'the customer is always right' . Well, they should be. But that was not the case here.

I observed other clients sometimes being offered samples, or receiving said head massage, or just being pampered in general but my experience was not that way at all. On more than one occasion, I was asked to hold an item (such as a foil) for a stylist, or to assist with brushing my hair. I feel that when I am dropping several hundred dollars or close to it - I would like to be pampered a bit and this is not the place to receive that, by my experience.

Furthermore, in regards to the work, the color was sloppy at times. I had more than one occasion where I had some spotting after getting highlights put in.

In general, I believe all salons could work on being more friendly. Really, having a snooty attitude doesn't give the impression of being upscale, it's just frustrating to the general public who will happily take their money elsewhere to find a place that will make them feel truly welcome. I could write more but I would summarize it by saying I was not made to feel overly welcome. If anything, I felt like i was a burden to the stylist.

• Cons: Snobby attitude, expensive, sometimes sloppy work

02/04/09

So far True Blue is my favorite Nashville salon!

by shellyinthepark at Citysearch

I just had my first experience at True Blue. I had been letting my hair grow out for about a year and decided it was time to bring the cute back. The receptionist suggested I see Graham. He did a great job! Especially since I didn't really know what I wanted and didn't really have a good shape to start with. I love my hair cut and have already gotten several compliments. The rest of the staff was very friendly as well. I will definitely be returning.

PS - The phone number listed on CitySearch is wrong. Its not 325 it's 329.

01/28/09

Best facial I have ever had! EVER!!!

by bartendergal at Citysearch

I had a facial from Beth at True Blue Salon... and it was the best facial in Nashville! The front desk staff was very courteous and offered me the greatest Aveda tea while I filled out a skin questionaire. Then Beth came and introduced herself to me and showed me to her new room(after they have just expanded-beautiful!). She explained to me first steps: undress from the waist up, take off all jewelry, take off shoes and socks and "dont lie down yet, I will give you a hand treatment and wrap your feet while we talk about what you want to do today."

She dipped my hands in paraffin and wrapped my feet in damp hot towels before we started! Nothing I had ever experienced in a facial before, and such a wonderful start! The neck and shoulder massage may as well have been from a massage therapist! Top notch! Then she gave me a 20% buffered pumpkin glycolic peel that was absolutely fantastic! She explained to me the benefits of it and it has no down time! And my skin looked great immediately!

She was so informative and I bought some Aveda skin care products! The products are fantastic and I have never been so impressed with a facial in all my life! I have had facials before and felt like it seemed as if it were just slapping product on my face and thats it.. but this was true skin care and true pampering!

Beth gets 2 thumbs up! Thank you for a wondeful treat! I will be back!!!