LISTEN TO YOUR CUSTOMERS. Shannon said I will not give you a Pixie cut somewhere in between. She gave me a short Pixie cut. I am so disappointed in this Salon. It is the worst. It will take several months if not years to get it to any length. Did I say something to make this hairdresser mad or was she just having a bad day.
I had a coupon for $20 a haircut at True Blue Salon, so this morning I decided to go check them out. I walked right in and was seated in less than five minutes. Michelle was my stylist and she did a great job. She was very friendly and brought me some coffee after she seated me. I told her I was one of those annoying guys who didn't really know what I wanted done, I just needed a cut. Michelle went right to work and I was very pleased with the result. She was engaging and easy to talk to and made me feel very welcome. I'll definitely go back to True Blue and see Michelle next time i need a cut.
I went to this salon for my second visit on Friday. My first visit was with a stylist named Samantha. She was great. Very friendly, very attentive and very skilled.... She gave me the exact style I was after. I rebooked last minute for Friday and Sam wasn't available. This time Brandi was my stylist- She was awesome as well. I've been getting compliments on my hair all weekend. I've definitely found my salon. It's very nice, well appointed and the staff are all very friendly and upbeat. The scalp massage and shampoo are to die for. It's located in a busy parking lot but I still had no trouble parking. Can't wait to go back-
I went to this salon last week for the first time and it will be my last. I was greeted by a very friendly, pretty girl. Shannon I believe. She showed me around, chatted with me, got me coffee, good so far. Then my stylist assistant comes over and ushers me to a chair. I couldnt understand a word she said. Then my stylist, Brandy, who looked like she had rolled out of bed and put on her dads clothes says "Ill be right with you." Then for 15 minutes talks to her client about her boyfriends ex and how much she hates her. When she finally gets to me guess what, she ONLY talks about the ex. Arent stylist suppose to let you talk? Then I over hear the owner trash talking people also. She called someone in her staff a "jesus freak who dresses like a stripper." What?! What kind of hell hole did I step into?! Then a sweet older woman comes around and asks if I want to rebook, I politely decline, to which Brandy says Im going on vacation so you has better go ahead and get on my book. She just assumed Id want to put up with her rude negative ass again. I guess when the owner trash talks her staff, what do you expect. The front desk and the shampoo was the best part of my visit. Ill never go back.
This salon used to be pretty right on. Not anymore. Its a joke. The girls mope around and look like zombies. The owner talks trash about every single client and her staff. She literally sits on a stool all day and talks about everyone. I feel bad for her poor assistants. She treats them like dogs, worse than dogs. And dont even get me started on he front desk. The cubby kid just stands around looking clueless, the older woman cant see her hand in front of her face and is constantly talking about things that make no sense. The vampire (as the lady below me said) is running around looking like a chicken with its head cut off. She always look like her backs hurt. She stretching and bending and in general looks unhappy. Her back prob hurts because shes a giant and is bent over the desk all day. Theres not even stools! Those poor people have to stand all day behind a desk that doesnt even fit them. Raise it up...something. Hello...OSHA! They would shut her down in 2 seconds if they came in there.The other chubby kid and the vampire are always apologizing for something the other did. (prob cause she cant see) The walls are 17 different colors and not pretty colors. There a giant hole in the wall in the bathroom. No plants or cool art. As for the stylist as I said they look unhappy. Id be unhappy if my boss talked crap all day about me too. She yells at them accross the salon if she thinks they are doing something wrong. Ive seen it. Its got to be embarrassing. I liked my girl when I first started getting my hair cut there, she rubbed my head, we laughed and I got a good cut. Now she seems like she rather watch grass grow. I wont be back.I think the owner sucks the life out of them. Ive seen sooooooo many people come and go. They all start off happy, then end up walking around in a daze. I feel like you should build a team up and give them what they need to grow. Not talk about them, yell at them, and make them work in a bad environment. Im talking my money elsewhere from now on.
The RUDEST receptionists..
No exaggeration, the receptionist (the one that looks like a vampire or the woman who starred in "Girl With a Dragon Tattoo"...take your pick) is the rudest person I have ever had to deal with when booking an appointment for any type of salon service. In fact, all of the receptionists are pretty arrogant and unfriendly (you answer phones and greet people for a living...it's not brain surgery), but she is just AWFUL. Who in their right mind would put someone like that in a position of customer service?
You're salon is in Nashville, not New York City. Stop putting people who think that being rude makes them cosmopolitan out front or you'll continue to lose customers. I see you didn't win any awards this year. You might want to take some practice from the competition. People are paying good money to be treated with courtesy. Your stylists are good, but not so good that I need to tolerate b.s. every time I try to book an appointment or go to get my hair done.
I'm going to Elan. They're receptionists are actually pleasant. Shocker!
Kim is the most talented colorist to have ever lived. I really can't say enough nice things about this place. I have been seeing Kim (who owns the shop) for over 8 years now, and she is truly remarkable. I have blonde hair and she does the most fabulous 2-3 color foil highlights. The condition of my hair always looks even better after the process. I have brought at least 3 out of town guests in to try Kim over the years, and all of them now make pilgrimages to Nashville to get their hair done at True Blue. She has been written up in a bunch of magazines and I have heard she works miracles fixing color mistakes made at other salons. It's also a beautiful state of the art salon and a really convenient location. Highly recommended!!
Great colorist!. I chose True Blue because I had a hot mess of a color job done to my hair. I called the salon in a panic on a Saturday morning, and at first the girl at the front desk told me they couldn't fit me in, but was very accommodating once I explained the extent of my botched and bleached hair. Jessica did an amazing color job and was very patient with my thick and long mane of hair. She even gave me a super cute cut without seeing a picture and with just my vague rambling to guide her. I definitely got one of the best haircuts and color I've had in years from Jessica, and will totally go back.
I'm true blue to True Blue. Once upon a time, I had a HORRIBLE color experience at another salon which will remain nameless as I'm just not that kind of person. I was referred to Kim (the owner of TB) by a friend who works for Aveda. I was pretty frantic when I called. I have very fair skin, and my then naturally red hair had turned black at the other salon, and the stylist refused to fix it, blaming it on my porous hair. I called Kim. It was a Saturday late afternoon, the salon was closing in 5 minutes, but she heard the panic in my voice and had me come in. She did a color test, and we both walked over and had manicures at a little nail shop in Park Place. When we finished, we went back to her shop, she rinsed my hair, and fixed my color that day. Needless to say, the salon had been closed for over an hour by that time. That was about eight years ago, I think. I'm still going there, I'm always happy with my hair, and I love that I have enough of a personal relationship with them that when I walk in, they always have a nice hot cup of coffee waiting for me. Keep it up, guys....I'll be there!
AMAZING!!. I went to True Blue today to have my highlights done by Kim and left there completely ecstatic!!! I have very long blonde hair (colored of course) and had really "let it go". It had been quite a long time since my last color and I was starting to scare people with my roots and frayed ends. I couldn't believe how amazing my hair looked when Kim was done... KIM IS AWESOME! She also put an Aveda conditioning treatment on my hair during the rinse which smelled so good and completely transformed my lifeless long hair. I should have asked her to turn water into wine.. I bet she can do that too:) I can't stop running my fingers through my hair. Love it!
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