641 Division St, Nashville, TN | Directions 3720336.149660 -86.777586
Hours: M-F 8:30am to 5:30pm, Sat 10:00am to 3:00pm
have no fear – as a regular at Myers Flooring, I would like to mention that the sales person responsible for the above comment is no longer employed with the company
Worst Customer Service/Sales Experience-EVER! – We found a carpet tile that my wife really liked and she went to Myers since thaey were the only one that carried this. She placed the order and payed for it in advance. This was a week-and-a-half before Thanksgiving. She was told "Be here in two weeks".
Well two weeks came and was told," Be here next week". So Friday before Monday the day it was to come in she was told," they didn't think the carpet was even made yet". Now we had been working on a remodel project and the carpet was the last piece to the puzzel before the Christams holidays. We had already scheduled the whole family over for our "Open House" and now were faced with no carpet and no room for everyone. We had to change the new furniture delivery date and change the house around to handle everyone. My wife was so upset she called the manufacture to give them a "piece of her mind". Well the mfr. was more than helpful and gave her more info in five minutes than what Myers did in four weeks. She got the order number and the date it was to be delivered.
Two weeks had passed and still no word from Myers on the status. My wife called the manufacture yesterday and they gave her when it was delivered and who even signed for it and Myers still didn't call. While with the CS Rep she asked when the order was placed, December 12th, nearly four weeks "AFTER" she placed the order and payed for the carpet. She was hot before but this sent her over the edge. She called Myers and very calmly asked when they opened on Saturday and she would be down to pick the order up while still not telling them who she was. We will follow up with our "experience" from this morning.
While I cannot speak for the Myers in Georgia I can for this one in Nashville.I know of Lemonade Stands they have better business and customer service than Myers. How and why they are still in business or the salesperson is there is a mystery to me. One of the worst business dealings we've encountered ever.
The Jones Family
myers i think you can buy carpet there? – Almost a month ago I went into Myers and placed a small order. The sales associate Michael was very helpful on my first visit, and told me it would be delivered to the warehouse on the next truck in a few days. It was not, but should make the next one and he would call me. He did not. I called him. He said he would check the warehouse and call me right back. That day ended and he had not called. A few days later I went in to get the order. Having told me it was ready but not checking the order I wasted a trip, only to find it had been damaged in delivery. A new one would be delivered on the next truck in a few days, and he would call me when it came in. It was not, and he did not call, I had to call. Flash forward to several weeks later and many phone calls on my end to get info on my order and no carpet. I have contacted Michael numerous times concerning this order (5 or 6), each time he promises to call me right back but never does. In fact I have not received one single call from this salesperson. Each time his only answer is that it is not on this truck and there is nothing he can do. Apparently this truck, the eighth one supposedly holding my order, has broken down.
Every time I call to speak to Michael, he responds as if this is the first time this order has crossed his mind since the last time we spoke. And on the last call I showed my frustration and got nothing but attitude from Micheal and he would not answer my question. I wanted to know why he had made no priority several weeks ago, when it was re-ordered (2nd time), and did not show up on the expected truck. (not to mention each truck after)
I am unable to offer any rating as my order, almost a month late is still unfinished.
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