09/23/09

Is zero stars an option??

by jazzman10

My wife and I ordered lights through them online (after going to their disorganized showroom where no one asked us if we needed assistance). A couple days after we ordered our lights online, my wife e-mailed and inquired to when we'd be able to pick up our order (we selected in store pick up). The response she received was bizarre, and the e-mail response said the she was being "demanding". Don't waste your time or your money on these rude and unprofessional people.

• Pros: None that I can think of
• Cons: Rude and unprofessional

08/12/09

Broken goods

by designertype

I ordered a bunch of fixtures for my new home under construction. Half of everything I ordered was damaged in some way when the box was opened. I have made many trips to the store to return and replace broken merchandise.

I now know that if you buy something from Hermitage you need to open the package and inspect it before you leave the store.

What a waste of my time. Never again.

• Pros: Lots of stuff
• Cons: Lack of service

07/31/09

Disappointment

by JenniG

I was in this store this past Monday, July 27. I happen to be in the area and thought I would check it out. I had not been in the store since the early 90's. I was extremely disappointed. It is not anything like it used to be. I was in the store a good 45 minutes. I recognized only one salesperson and she was the only one that was busy. When I entered the store, a young girl was sitting at the desk by the front door. She did not say a word. I walked through the store twice covering the entire area from city counter, kitchen, bath, fans, mirrors, all of it. I know of at least five sales people that saw me. I did not have one person to greet me or ask if they could help me. Sandra, the salesperson, past and smiled but she was busy with a couple. I was disappointed in the appearance of the store. The floor needed a good vacuum cleaning. All the fixtures looked very dusty. Salespeople were unfriendly. When I left, the young girl at the desk did tell me to come back. I walked out the door and said to myself, "I will not be back." There are better places to go where people are friendly and helpful. Hermitage Lighting has really gone down hill!

• Pros: Nothing
• Cons: Needs Changing