Recommends

CSMobileUser2

Joined 5 years ago

Very Satisfied. With me being in Law-Enforcement this company by far was the best company for me and my family.

Recommends

song door

Joined 4 years ago

My experience was great. These guys were rocky for a while but now they have gotten their act together. Yeah, if you call on a Sunday, you're going to get an answering machine. I had one connection issue after the install (warranty) and they were there that day, no charge to me. I also like that you don't deal with some call center in India; Interactive has their own service department and they come to you.

I just built a new home and used Interactive through my builder to install a home theater setup. I asked a ton of questions and they answered everything expertly. The install went great and my system rocks. Looks like there was a communication issue with the unhappy folks below. I didn't have this problem.

Doesn't Recommend

CSMobileUser

Joined 5 years ago

Interactive. Evertime one calls one gets a answering machine. Service calls normally takes two days. Customer service at its best try them.

Doesn't Recommend

Benpatient2

Joined 5 years ago

Nasty contract rules and rude treatment. Interactive Security is used by Fox Ridge Homes for low-voltage and security in their new homes. We spent 5,000 dollars in security system, audio-video, and other systems with Interactive when we bought our house.

You have to sign a 2 year monitoring contract to get a security system installed during building your home. We did that. It turns out that we don't need the monitoring, or really even enjoy that "living in fear" lifestyle. We lock our doors at night or when we leave. That's about it. We only turned the monitoring on when we went on vacation 1 or 2 times a year. We have the cell-only monitoring because we don't have a land line. That's an additional 5 dollars a month on top of their regular 30 a month. About 2 weeks after our 2 year contract was up, we called to cancel the monitoring, and found out that we signed an "automatically renewing annual contract" and that we wouldn't be able to turn off the monitoring until another (3rd) year was up. Half-way through that year, they told us we would have to pay 200 dollars for a new digital cell unit because they were turning off our "backup" analog cell unit. We said no.

They took the 5 dollars a month off of our bill and have continued to charge us 30 a month for a monitoring service that is not connected and does not?and cannot?work! I tried multiple times to get out of the contract, but they want an 80% termination fee (when it was 11 months left on the auto-contract scam, that would have been $275)!

I'm sure the monitoring service is fine, but i feel like I got robbed. We set the alarm fewer than 1 dozen times in 3 years. That's over 100 dollars per usage! One little fine-print sentence on one of the 100's of things we signed before moving into our house. You expect a mortgage company to steal from you. But a security system monitoring company? Ironic and sad.

Recommends

laylahsmommy

Joined 7 years ago

GREAT SERVICE. Wow!! Interactive Security is the best, they have great customer service and are always ready to help and provide service. I recommend Interactive over anything!

Recommends

rbnbruce01

Joined 7 years ago

Install Great - A Very Safe and Secure Feeling Environment When Installation Is Complete. If you have any problems with your Interactive system or service just tell someone at Interactive. They bend over backwards to make it right and make you a happy customer. Excellent installation, clean and caring in my home and very willing to spend all the time necessary for you to understand your system

Recommends

RobmoBabri

Joined 11 years ago

Excellent. Interactive's team of representatives and installers acted very professional and really made me feel like i had gotten quality service. My new Security system and my camera system are working great!!!