Lakewood >Special Trade Contractors > Caputo Plumbing And Services Inc
2805 Old Hickory Blvd, Old Hickory, TN | Directions 37138-262036.245870 -86.639129
Mon. - Sun. 24 Hours
Do not recommend – I called Cabuto to repair my a/c. The person answering the phone told me there was a $49 diagnostic charge for determining the problem. Sounded reasonable to me. The repairman arrived and after checking, told me my freon was low and the coils were dirty. He sprayed the coils with a waterhose to clean and added 3.7 lbs of freon. In addition to the $49 fee, I was charged $85 for a hour of labor (minimum charge) and $55/lb for 4 lbs of freon for a grand total of $354. I called another local company to get an idea of whether $55/lb is high because it sounded high to me. Total HVAC quoted $24/lb for freon. WHAT?!! So I called Caputo back and asked the lady answering the phone why they charged $55/lb when another company charges $24/lb. Her response was that Caputo used pure freon while other companies used refurbished freon. Huh? I am a single female who knows nothing about HVAC repairs but this sounded off to me. She offered to have Mr. Caputo call and explain. I'm still waiting on his phone call. In the meantime, I call Total HVAC again and asked them if they used refurbished freon. They literally laughed at me and said there is no such thing as refurbished freon. So, I could've saved $120 just by calling another company. Not only was the price jacked up, they lied to me about why it was so much higher. If you're going to rip people off, at least have the dignity to admit it instead of making up fake information. It's too late for me but I recommend you do your homework before calling these folks.
Charges, with no explanation! – I called Caputo just a few days before Christmas. Our heat was on the blink. The serviceman came out showed me the part that needed replacing. He said it was $756. I told him to go for it, my wife wanted heat NOW !!! I called a couple of other a/c companies in the following days. Caputo was $3 - 400 higher than their competition. So in fairness I asked for an explanation, I do not do a/c work. I talked to Mr. Caputo himself and never got an explanation. RUN FROM CAPUTO !!!
Terrible service - They over charged! – These guys charged me over three hundred just to change my themostat. The service man almost connected the system the wrong way - it was obvious he was not an expert. They gave me the lame excuse that because I called them for a service call and did not specifically say it was just a thermostat replacement (which apparently was just $75) they had to charge me more. DONT USE THESE GUYS!!
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