H & R Backhoe & Plumbing Svc

Recommends

lewis g.

Joined 1 year ago

AAA CONTRACTOR. I do not generally leave reviews about company's, but this company deserved to be noticed, and I hope my review helps

anyone searching for a contractor in this field. I hired this contractor, and I am extremely please with the quality of

work I received. The workers were very professional and helpful in any questions or concerns I may have had during

construction. Its hard to find a good contractor these days, seems like everyone is out to come up on top, even at the

expense of others, but not this company. I would highly recommend them!! Should I ever need your service again, I will

not hesitate to employ you and your staff. I believe in word of mouth, and I will be sure to spread the word about your

company. Thank you for the great service!!

Recommends

taylor b.

Joined 1 year ago

AN EXTREMELY PROFESSIONAL CONTRACTOR. I am very satisfied with the caliber of work and products used with this contractor. These guys are top-notch!! I had the

nicest, most helpful person answering the phone, so from the beginning the experience started off great!! They were

very courteous and a pleasure to deal with. You have a customer for life, and I will gladly spread the word. I

appreciate good service and thank you for providing me a pleasant experience. You should be proud to have such

professionals in your employ. Response was quick, and the work was complete in the time frame they said it would be and

what was greatly appreciated was we got a follow-up call a week after the work was done to make sure we were satisfied. Now

that's customer service!! I had a pleasant and professional experience with this company and I was highly satisfied from

start to finish. Due to this experience, I will surely be contacting them if I am ever in need of this kind of service

again. THANK YOU!!

Recommends

tim w.

Joined 1 year ago

VERY PROFESSIONAL. First off, when hiring any company to come into your home or business it is a serious matter. You want to make sure your picking the right contractor. I have always hired contractors that I had recommended to me either by word of mouth through a friend or by going online to research the company. I have researched this company and hear GREAT things about them. Which is why I hired them. I have dealt directly with the owner, Mr. Rich and he made sure that my experience was pleasant and went as smooth as possible. Every question I had got answered thoroughly, if I didn’t understand, it was explained to me. As with all construction, it’s messy!! But I never had to come behind them and do a thing, so every time they left it was as if they were never there, which made it much easier on me.

This company was dedicated to making sure the work was quality, and completed in a timely matter. I would have to say without a doubt that if you’re looking to hire a contractor and not just a handy-man, this is your company. They were very professional and fair in quoting me my estimate. I give them an all around AAAAA++++++ and I would definitely hire them again, should I ever need their services...Thanks!!

Recommends

gerard z.

Joined 1 year ago

Would Highly Recommend This Company. These guys came in on a bid that was a good price on the work that they did. They stayed within budget and as the work was being done they were very clear step by step on the progress. I especially liked the fact of how they stayed very informative on anything that I did not understand and even offered suggestions at no additional cost. Clean up was great. I know the process of work can be messy but you could not tell they were there. Great Job!

Doesn't Recommend

customer75

Joined 2 years ago

Don't Waste Your Time!. We called this company because we were told they were honest, good at their job and just plain good people. They deserve zero stars but I was required to rate them.

In our experience that is the furthest from the truth. The technician had zero clue what the plumbing problem was and actually changed his story several times as to what it could be. He offered to cut a hole in our ceiling but said he probably couldn't fix the problem. His theory as to the problem? Laughable at best.

Nothing was fixed and there was no clue as to the real problem. He promptly tried to charge us $70 for absolutely nothing. The company quoted me $85-$135 for a FIX but never spoke of a service call estimate charge despite me asking. There wasn't even an estimate since he had no clue what was wrong.

I understand a charge to come out because of gas but $70 was crazy! He then gave us major attitude before dropping the cost some.

I called the main office and received the same attitude and more.

This was either a really bad day or this company operates like this all of the time. Despite a recession there shouldn't be gouging and treating potential customers like trash.

I would never recommend this company to anyone. How does one stay in business with terrible customer service?