Marti & Liz Shoes

Loved Marti & Liz Shoes Murfreesboro. I was in town, visiting family, when I happened upon this store. I love shoes, so I decided to take a look! Oh my goodness!!! I was in heaven! I work in the medical field and absolutely love Danskos, but they are so expensive. Well, guess what, they had a ton of them, my size!!! I had a hard time picking just two pair. I finally narrowed it down and headed toward the register, when a very nice associate answered all my questions about the nature of the place and politely checked me out. I left the store feeling like I had stolen two pair of Dansko's they were so inexpensive. I live in Indy. I will definitely stop in again, when I come to see my son and family. This will be my best kept secret. : ) Thanks Marti and Liz, whoever you are. My feet thank you, too.…

Ex Customer. I love the store and hate that this happened - and would have rated the store a zero, but you can't. I purchased a pair of shoes at Marti & Liz and the heel was repaired with short household screws, not proper shoe repair material. The heel literally folded under itself when I walked in them the first time.

I brought them back to the store and said I wanted my money back, showed them the collapsed heel, and said I thought this type of repair was dangerous, that somebody could hurt themselves.

NO APOLOGY, NO CONCERN - just huge amounts of anger at having to refund my money - a whopping $20.

The manager was literally puching the keys on the register she was that angry. The only words she bothered to speak to me were "sign here" to complete the return. Absolutely no customer service skills were used at all.

I called HQ, left 3 messages for the owner and never got a call back. It's a shame that they have no interest in a store complaint - and a real shame that they continue to lose customers because the store is staffed with people who clearly aren't a good fit to be working with the volumes of folks that shop there.…

Lebanon Marti & Liz. I absolutly love Marti & Liz and was thrilled when I began working in a town with one nearby. I have shopped on my lunch break for years and can be counted on for at least one purchase a month. Well, this ends TODAY.(12.3.08) I have always found the staff courteous although not over friendly, however when I went there this morning to return a pair of shoes that I had planned on giving to my mother for Christmas (I found out over Thanksgiving that she already had the color) the associate was less than professional. I am aware of their 'store credit/exchange only' policy so I had chosen another pair to exchange. After waiting at the counter for a couple of minutes without so much as a hello from the associate standing directly behind the counter going about her business I was finally waited on and told that I could not return the pair of shoes because they had been worn. I told the story of the gift for my mother, mentioned that the shoes had not even been out of the bag in the weeks that I had owned them, and that they were not even my size to wear anywhere. She then told me that 'they' sand the bottoms of the shoes before sending them to the stores and that this pair had been worn. Now, I cannot tell you how many shoes I have purchased from Marti & Liz that have no more been sanded than I anything, but this pair of shoes actually were relatively smooth on the bottom and CLEARLY CLEAN. This very rude associate basically called me a liar and told me that she could not help me. I have been in a managment position in a global retail chain in the past and I am hear to tell you that unless those shoes were OBVIOUSLY worn (and let me say again that they were not) there should be no questioning of the customer, especially their character whatsoever. I am highly disappointed and more than displeased at today's events. Marti & Liz's may not have lost a customer, but the Marti & Liz in Lebanon, TN did.…

Best place to find designer shoes anyone can afford!. Marti & Liz in the boro is the best store ever. Yes, it may be in a little crappy location, and they only play church music in there, and nothing's in order so you have to be in there for hours, but every time I go, I find a pair of shoes that I "can't live without"! You know, the perfect shoe..sitting on the shelf, surrounded by hideous shoes (that sadly will be someone else's "perfect shoe"), and the price is always great. I don't think I've ever spent over $24.99 for brand name designer shoes. And the best part is, no one ever can find that same pair again, so you always have the coolest shoes that no one else has. Be prepared to spend alot of time in there, which isn't annoying because the staff never ever bothers you.…