China Bell

11/07/09

Very Rude and Not That Good

by 615jeremy at Citysearch

We called in an order to this place, after driving out to pick it up about 7 or 8 miles we were greeted with a rude little lady at the counter. My wife left her ID in the car, just taking in our bank card, she was nasty asking about the ID but she did at least ask for it which we are great with for our protection. When my wife went back in with the ID and the card she confirmed the order, paid and then came back out for us to go to the house to eat. We got back to the house got the food out sat down to eat but when I bit into what was suppose to be crab rangoon wasn't, I think it was some type of pork. We called back up to the restaurant to explain that they had gotten our order wrong the lady on the phone was rude again and argued with us about it exclaiming that it was our fault the order was wrong and we would have to drive back up there for them to see it. We explained that we lived a little ways away and that we would just like it taken off our bill, no go to even ask. After driving back the little lady up front greeted us again with a very nasty attitude and said that she was the one that took the order arguing that she was right so we asked for the management, which then argued with us still. They did finally fix us what we ordered but offered no apology for all the rude behavior or the wrong order.

• Pros: cost
• Cons: rude management and employees, food just ok

07/16/09

Absolutely amazing...

by CSMobileUser2 at Citysearch

I really love this restaurant. It may not be the 5 star fancy place like PF Changs, but the food is cooked fresh to your order

10/13/08

humanbeing2008

by HumanBeing2008 at Citysearch

I lived in Madison for over 15 years, and they have the best food in Madison if not they wont be there even now! The price is very reasonable that is why they don't have fancy customer service. China Bell is a busy restaurant and they are the only one that deliver in Madison because other delivery closed down or moved away as the people in Madison are getting more nasty and ugly! They are a busy restaurant that is why they issue number tags for customer so that when their food is ready , they can be called upon! well, they are also very busy with delivery, and they don't open just to cater for only one customer!! everybody go by turn, even if you are only 1 minute away! What kinda customer service you expect for a meal consists of one entree, with fried rice and a free egg roll for $4.65!!?? try PF Chang if you want service and pay 20.00 for what you pay only 9.00 in China Bell!

• Pros: Good for value