Hallmark Automotive
Madison, TN 37115
Phone: (615) 859-3200
- Cross Street:
- Center Point Road
- Hours:
- Mon-Fri 8:30am-7:30pm, Sat 8:30am-7pm, Service: Mon-Fri 7:30am-6pm, Sat 8am-2pm
Editorial Description for Hallmark Automotive
Car dealer and service shop offers new and certified pre-owned vehicles with financing available; trade-ins accepted.
User Reviews for Hallmark Automotive
06/27/2005 Posted by edawh
We attempted to get a repair done at Hallmark Dodge VW Hyundai. They failed to have the part on hand the first time, even though they diagnosed the problem and scheduled the appointment. The failed to have the same part on the second visit, even though the manager had said it was in. They failed to have the same part available a THIRD time, even though we verified on the phone directly with the same manager that it was there. The last time, the excuse was that they had ordered and received the part, but could not find it. They offered us a "bronze" car wash (which left dead insects on the car, and crumbs on the seats even though they claimed it has a hand-done "detailing" that included vacuuming), and an oil change. Small compensation for around TWELVE hours of wasted time on our part.
Cons: service, unapologetic
10/19/2002 Posted by madbride
I bought my 2000 Jetta at Hallmark and was hopeful about their service since the salesperson emphasized the service center's rating. However, I have been repeatedly disappointed. In addition to the difficulty getting an appointment and the inconvenient location, this dealership service center was unable to diagnose a lose strut that a Nashville repair shop discovered after a more careful review. My warranty requires me to stay with Hallmark in the shortrun but I would advise others who buy from Hallmark to go without the extended warranty and get serviced elsewhere.
Pros: Willing to Compensate, Free Coffee, Tv in Waiting Room
Cons: Long Waits for Appt., Condascend to Women
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