1647 Gallatin Pike N, Madison, TN | Directions 3711536.293780 -86.701910
this is my last sam ash experiance
around 2003 or maybe 04 my grandfather told me he was going to buy me a bass . I had went to sam ash the week prior (i live a hour away) and did some looking . i decided on the american delux jazz bass , a almost 1100 dollar bass. during the week i called and told sam ash i was coming to get the bass , they said they would have it ready.
I arrived to see the bass sitting behind the counter in all its glory. yet i decided to go to the bass room for one last look to make sure i didn't want the american delux precision. the sales dude comes back with my wife and i and of coarse there are no price tags on the basses at this time.i pulled down what i thought was a american delux p bass and after playing decided on it .
long story short the sob didnt tell me this was a highway 1 series (a 600dollar bass} and sold it to me for 1100 . stupid me didnt find out what it was till 2 years later after loosing the reciept and i called sam ash and they did nothing!!!!
i will never buy from these con artist theives again
woodwind, and brass staff – I can't relate to any guitar issues people seem to have, but I play saxophone, and my experience with the guys at the brass, and woodwind counter has always been a good one. I have not had any issues, nor do I expect any in the future, I sure hope not anyhow. Keep up the good work guys.
JT is THE best!!! – Wow, I'm surprised to read ANY bad reviews of this place, since I have had nothing but EXCEPTIONAL experiences there. As a matter of fact, I have had a Spector Bass on layaway since June. I got a phone call from J.T. today telling me that he'd knock off $100 if I paid the final $90 today! WOW! AND, he would either ship it to me in Los Angeles for FREE or I can have my buddy in Hendersonville pick it up for me.
I would suggest that if anybody is having an issue, simply ask for J.T., he's extremely professional and very cool. I'm sure he would give you only the best of results like he did for me. -George
Defective Gear & Bad Service – Reading the review of the guy who bought a defective guitar that buzzed like a bee reminded me of my experience at this very same store.
In '04 I bought a reproduction of a '54 Fender Strat. I paid around $1,000 for it. Has a nice sunburst finish and sounds great.....when it's not buzzing......
I initially played the guitar in the store for quite a while. The store is huge and open, so you can't hear all the little nuances you might hear in a small setting. Anyway, I got the guitar home, plugged it in and I could hear the buzzing....especially with a clean tone.
Well since I had like 6 free setups, I decided to take the guitar back and let their chief tech JOHN MANN take a look at it and adjust. A week later, I picked up (assuming this guy had fixed the problems) and it was still buzzing....yeah I know, shouldn't have left the store without checking.
So I then take it back to the store so John could work it again. This little punk at the front counter asked why I was bringing the guitar in and I told him it buzzed. And he said to me, "Are you sure it isn't new-string buzz?" I about flipped out since I own several other guitars and have been playing over 20 years. So I pretty much ignore his stupid assessment and talk to somebody else.
Well I leave the guitar at the store for JOHN MANN to work on once again. I also leave my number for him to call me and discuss the problems I'm having with it. He eventually calls and we talk but he seemed very reluctant to do anymore work......I guess because it was a freebie and not for a "paying customer."
I finally get the guitar back and it STILL ISN'T RIGHT!!!!! So I get frustrated and take it to another tech. Come to find out, MR. JOHN MANN STRIPPED OUT THE BOLT in the neck to where the neck wasn't even mounted properly to the body!!! The intonation wasn't even set right. The tech looked at my guitar in amazement and told me, "I hope you didn't pay for this setup."
Now it's been over 5 years later and although my new tech has done wonders to correct the issues with the neck, my $1,000 guitar still buzzes!!!
For the record I'd like to say that JOHN MANN and SAM ASH MUSIC are total crap and ripoff artists. I will never do business with this company every again. And if I happen to run into JOHN MANN anywhere in the Nashville area, I'm gonna give me a swift kick in the balls for my troubles!
Complete Douchebags and Defective Gear – So, I went to this store wanting a new guitar and a pedal. I got there at about 8:45 and they were supposed to be open until 10 that day. Within 20 minutes of looking around for an expensive guitar the salesman starts bitching at my friend and I to hurry up because he wanted to leave early. For some reason or another, I still decided to buy a $700 guitar, even though he was too busy bitching for me to get a thorough look at it. I got home and gave it a good look and noticed a few scratches that I didn't before. No big deal, I did talk the guy down $50 and they weren't too noticeable.
Then I started playing it and really noticing issues. It buzzed like crazy. Upon further inspection, I noticed the frets were actually coming up and the strings kept getting caught underneath them, among other things.
I supposedly had 45 days to get it fixed, trade it in, or whatever due to their "100% satisfaction guarantee". What a crock that ended up being. I don't have a car and they are about 1 and 1/2 to 2 hours from me so it took me a couple weeks to get a ride and get back to them.
I called and talk to the salesman and told him about the issues I was having with it and asked if I could exchange it or get it repaired. He, being the dick he was, argued with me about everything and told me that I was out of luck and I should have came back sooner. I pointed out that both he and the receipt said I had 45 days to do so and it was well before that ran out. So, of course, he changed his tune and started telling me not to try to get a refund or exchange because he worked on commission and I'd be screwing him. He also told me not to come back unless he was there so he'd be getting any other commission, as well. I told him I had to get a ride out there and I couldn't really convince my friends to work around HIS schedule. Of course, he was pissy as hell. Apparently, this guy thinks the world revolves around him and the customers are supposed to be doing him favors. It didn't matter one bit if I was satisfied.
So, I made it a point to go in when that guy wasn't there so I wouldn't get any more attitude. I talked to a woman at the front desk and she was actually very helpful. She, in turn, talked to the manager for me and assured me that everything would be fixed free of charge... I wish.
So, I get a call the next day and the guitar tech tells me I need to pay $40 to get it fixed. I was like, "Ummm, no. This is a brand new guitar, why should I have to pay to repair something that shouldn't have been wrong in the 1st place?" Of course, he didn't budge and blew me off saying he would call me back in about 30 minutes. That never happened.
After a few hours I got pretty pissed so my friend decided to talk to them for me because he had a guitar down there as well that was taking them forever to finish.He talked to the manager and he said everything was going to get fixed for free. Free? Yes. Fixed? No.
We finally got tired of waiting for them to call us back after a couple more weeks and my friend picked my guitar up for me. They decided to close early that day, even though we called them in advance and they said they'd be open. After calling over there while standing at the door, they did, at least, give him our guitars back without too much hassle. He had to drive an hour out there and didn't want to come back, yet again.
He gave me my guitar and it was in even worse shape after they did the "fret job" then before. I put a new set of strings on it before giving it to them and got it back with them black and rusted. The guy ignored everything I told him was wrong and opposed to fixing the coming up buzzing frets and Floyd Rose issues he just filed off the edge of the frets on the right side really rough and sloppy.Yay, now I have a $700 guitar that buzzes so bad I can't even stand to play it.
Seriously, go to Guitar Center or somewhere else and save yourself some trouble.
THE BEST MUSIC STORE IN NASHVILLE – Make your way in to see the guys and gals at Nashville's favorite music store! They have on site experts in the field of Guitars/Repair, Sheet music for days, the most up to date and fully functional recording gear and the best sounding drums anywhere. You make up your own minds and come down to the store and you just see for yourself! You will not disappointed.
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