05/12/09

Unprofessional, rude, rushed service

by amw1814

I bought my wedding dress at David's Bridal in Madison and was told they would be in touch to schedule alterations closer to the date. They never called me, so I called and made my appointment. Everything was fine until I went back to pick up my dress. The alterations lady was rude and actually forgot about me when I was putting the dress on, even though she didn't have any other customers. She didn't bother to look at my file to see what had been done to the dress or anything about me, and she acted like she just wanted to be done with me. She did have to make a few changes to my dress and did them quickly for me, but the changes shouldn't have been needed in the first place. There are a few great salespeople there who were very patient with me and kind, but overall I would not recommend this David's Bridal.

• Pros: love my dress
• Cons: few employees know what they're doing, unprofessional, rude

07/28/08

Came through in the end

by soon2bmrs

I decided to use David's Bridal for our bridesmaid dresses....I loved the fact the girls could try on the style we wanted in the size they wear. Once our dresses came in (they came quick about 2 weeks) they had me examine the dresses to see if they were ok....we had 4 total and 2 out of the 4 were fine. One dress had a small square patch like the sticker had been left on there when the dress was dyed, and took it off once the dye was dry.....and the other dress looked scuffed in the back. When I brought this to the attention of the sales clerk she had to go get a manager. The manager looked at me like I had 2 heads and was rude. She said I don't see anything....so I held the dresses up toward the lighting and she said oh ok I can see it, but it is hardly noticeable...I said well I can see it, and we are not paying for an imperfect dress. She said well we'll take them back and steam them then they should be ok....went back later in the day to get them and they ended up being just fine.....

A few days later I had to go and pick up the 4 pairs of shoes they dyed to match the dresses. Three out of the 4 pair were horribly dyed. Missed spots, splotchy, etc. To make a long story short it took 3 times to make them right and a new set of shoes for each girl. I was totally against ever wanting to step foot back in that store until one of my bridesmaids backed out on us last minute, and I had to get a dress with 3 weeks to spare...I called and explained out situation and they gladly ordered us a new dress on a Mon. and it was in on Fri in the same week. They charged us a small rush fee of $20, but I didn't care at that point...so I ended up having a positive experience in the end!

• Pros: lots of selection and sizes to try on
• Cons: some clerks were rude

05/03/08

Pushy salespeople!!

by jelada79

I walked into David's Bridal one evening to browse their selection before bringing my mom with me to try on dresses. Apparently this is not okay because the saleswoman continually pressured me into trying on a dress. When I told her I wanted to wait until my mom was with me, she hounded me to make an appointment for the following weekend. I finally had enough and tried to make my escape, but the saleslady actually followed me out into the parking lot and asked if I had made an appointment. When i told her I wanted to wait and talk to my mom first and see if she already had plans that Saturday, she looked like she could have punched me. The few seconds I was able to look at dresses in solitude, I noticed that they were way overpriced. Needless to say , I will not be going back and I ended up finding the perfect dress at a bargain elsewhere in town.

• Pros: Wide selection
• Cons: Pushy salespeople, chaotic atmosphere, overblown prices